Showroom Sales Staff

Lenskart; Muzaffarpur; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Muzaffarpur, India, is seeking a store associate to actively engage customers, greet them, and assist throughout the shopping journey. You will share product features and benefits, explain services, build trust and loyalty, and help resolve queries before and after sales.

You will manage inventory with daily counts, receive bulk shipments, replenish displays, flag discrepancies, and ensure on-time product delivery.

Qualifications

• Experience in customer service and in-store operations.
• Ability to explain product features and build trust with customers.
• Capable of handling transactions and maintaining store standards.

Responsibilities

• Meet & greet customers; assist throughout shopping journey; explain product features and benefits.
• Daily stock counts, receive shipments, replenish displays, and flag discrepancies.
• Follow VM guidelines, keep store clean, update SOPs, and reconcile daily sales.

Skills

Customer service

Inventory management

Store operations

Tools

HOP app

Job description

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale