Showroom Sales Staff

Lenskart; North Tripura District; On-site; INR 167,000 - 279,000; Full time

Job summary

Lenskart in Tripura invites candidates for a store associate role focusing on customer service, inventory management and daily operations. You will greet customers, assist through the shopping journey, manage stock counts and ensure timely deliveries and cash reconciliation.

Responsibilities include maintaining VM guidelines, keeping the store clean, updating SOPs and reporting discrepancies to the Store Manager. Prior retail exposure is a plus.

Qualifications

• Customer service and communication skills required for assisting shoppers and resolving queries.
• Experience with inventory tracking and stock management is desirable.
• Familiarity with store operations and checkout processes is a plus.

Responsibilities

• Meet & Greet customers and assist through the shopping journey.
• Share product features and benefits with customers.
• Explain services and build trust and loyalty.
• Resolve customer queries pre and post sale.
• Ensure timely product delivery to customers.
• Receive customer feedback on services and products.

Skills

Customer service

Communication

Inventory control

Tools

HOP app

Job description

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale.