showroom sales executive

GOEEN; Serampore; On-site; INR 150,000 - 210,000; Full time

Job summary

GOEEN Electric Vehicles Pvt. Ltd. in Serampore is seeking a skilled Service Technician to diagnose, repair, and maintain electric scooters and related EV systems.

You will troubleshoot motors, controllers, batteries, wiring, and spare parts while ensuring safe, high-quality service at customer sites or in the workshop. You will communicate clearly with customers, explain repair requirements, and perform doorstep service when needed, upholding company standards and delivering a positive service

Qualifications

• Strong technical knowledge of electric scooters and EV components.
• Ability to diagnose and repair motor and electrical issues.
• Excellent troubleshooting and problem-solving skills.
• Good customer-handling and communication abilities.

Responsibilities

• Electric scooter troubleshooting and diagnosing faults.
• Diagnose electrical, mechanical, and technical problems in scooters.
• Identify faults and provide repair solutions with spare parts.
• Conduct regular inspection and servicing of vehicles.
• Explain repair requirements to customers clearly and professionally.
• Perform doorstep service for special or emergency cases.
• Follow safety practices and company service procedures.

Skills

EV 2-wheelers

Motors & controllers

Batteries & wiring

Troubleshooting

Customer communication

Doorstep service

Education

Madhyamik / Higher Secondary / ITI

Job description

GOEEN Electric Vehicles Pvt. Ltd. is looking for a skilled and customer-focused Service Technician to diagnose, repair, and maintain electric scooters. The candidate should have good technical knowledge of electric scooters, motors, electrical systems, and spare parts, along with the ability to handle customer technical queries professionally.

Skill & Requirement

Key Responsibilities:-

• Electric Scooter Troubleshooting
• Diagnose and resolve electrical, mechanical, and technical problems in electric scooters.
• Identify faults and provide appropriate repair solutions.
• Conduct regular inspection and servicing of vehicles.
• Diagnose motor-related problems and carry out necessary repairs.
• Understand motor operation, wiring, controllers, batteries, and other major EV components.
• Ensure proper functioning and performance after repair.
• Spare Parts Knowledge
• Maintain strong knowledge of electric scooter components and spare parts.
• Identify faulty or damaged parts and recommend suitable replacements.
• Handle service-related components carefully and efficiently.
• Customer Technical Support
• Understand and resolve customer technical queries.
• Explain technical issues and repair requirements to customers in a clear and professional manner.
• Ensure customers receive proper guidance regarding vehicle operation and maintenance.
• Maintain polite, professional, and respectful communication with customers.
• Handle customer complaints and service requests effectively.
• Ensure a positive customer service experience.
• On-Site Customer Service
• For special or emergency cases, visit the customer's residence/location to provide technical assistance.
• Diagnose the issue at the customer's location and provide appropriate service or repair.
• Maintain professional behavior while providing doorstep service.
• Service Quality & Safety
• Follow company service procedures and technical guidelines.
• Ensure all repairs are completed properly before handing over the vehicle.
• Follow necessary electrical and workplace safety practices.

Required Skills:-

• Strong technical knowledge of electric scooters/EV 2-wheelers.
• Good knowledge of motors, controllers, batteries, wiring, electrical systems, and spare parts.
• Ability to diagnose and repair motor and electrical issues.
• Good problem-solving and troubleshooting skills.
• Good customer-handling and communication skills.
• Willingness to travel for customer doorstep service when required.
• Ability to work independently as well as with the service team.

Candidate Profile:-

Age: 20-32 Years

Qualification: Madhyamik / Higher Secondary / ITI

Experience: Freshers and experienced candidates can be considered, preferably with EV/automobile service experience.

Key Performance Areas (KRA):-

• Timely resolution of scooter technical problems.
• Quality and accuracy of repairs.
• Motor and electrical fault diagnosis.
• Customer satisfaction and complaint resolution.
• Proper handling of spare parts and service tools.
• Effective doorstep service when assigned.
• Compliance with company service and safety standards.