Service Technician

GOEEN; Serampore; On-site; INR 300,000 - 420,000; Full time

Job summary

GOEEN Electric Vehicles Pvt. Ltd. seeks a skilled Service Technician to diagnose, repair, and maintain electric scooters. You will handle motor/electrical issues, perform servicing, and assist customers with technical queries at the doorstep when required.

The role requires strong knowledge of EV components and the ability to communicate clearly with customers, ensuring safe and high-quality service delivery.

Qualifications

• Experience or familiarity with EV/2-wheelers and scooter components.
• Ability to diagnose motor and electrical problems and implement repairs.
• Good problem-solving and customer-handling skills.
• Willingness to travel for doorstep service when required.
• Follow safety practices and company service procedures.

Responsibilities

• Diagnose and repair electric scooter issues, including motors, controllers, batteries and wiring.
• Conduct regular servicing and identify faulty parts with replacements.
• Provide clear technical guidance to customers and resolve inquiries.
• Offer on-site doorstep service and ensure proper handover after work.
• Maintain safety standards and quality in all service tasks.

Skills

EV scooter tech

Troubleshooting

Electrical systems

Diagnostics

Customer service

Doorstep service

Independent work

Education

Madhyamik / Higher Secondary

ITI

Job description

GOEEN Electric Vehicles Pvt. Ltd. is looking for a skilled and customer-focused Service Technician to diagnose, repair, and maintain electric scooters. The candidate should have good technical knowledge of electric scooters, motors, electrical systems, and spare parts, along with the ability to handle customer technical queries professionally.

Skill & Requirement

Key Responsibilities:-

• Electric Scooter Troubleshooting
• Diagnose and resolve electrical, mechanical, and technical problems in electric scooters.
• Identify faults and provide appropriate repair solutions.
• Conduct regular inspection and servicing of vehicles.
• Diagnose motor-related problems and carry out necessary repairs.
• Understand motor operation, wiring, controllers, batteries, and other major EV components.
• Ensure proper functioning and performance after repair.
• Spare Parts Knowledge
• Maintain strong knowledge of electric scooter components and spare parts.
• Identify faulty or damaged parts and recommend suitable replacements.
• Handle service-related components carefully and efficiently.
• Customer Technical Support
• Understand and resolve customer technical queries.
• Explain technical issues and repair requirements to customers in a clear and professional manner.
• Ensure customers receive proper guidance regarding vehicle operation and maintenance.
• Maintain polite, professional, and respectful communication with customers.
• Handle customer complaints and service requests effectively.
• Ensure a positive customer service experience.
• On-Site Customer Service
• For special or emergency cases, visit the customer's residence/location to provide technical assistance.
• Diagnose the issue at the customer's location and provide appropriate service or repair.
• Maintain professional behavior while providing doorstep service.
• Service Quality & Safety
• Follow company service procedures and technical guidelines.
• Ensure all repairs are completed properly before handing over the vehicle.
• Follow necessary electrical and workplace safety practices.

Required Skills:-

• Strong technical knowledge of electric scooters/EV 2-wheelers.
• Good knowledge of motors, controllers, batteries, wiring, electrical systems, and spare parts.
• Ability to diagnose and repair motor and electrical issues.
• Good problem-solving and troubleshooting skills.
• Good customer-handling and communication skills.
• Willingness to travel for customer doorstep service when required.
• Ability to work independently as well as with the service team.

Candidate Profile:-

Age: 20-32 Years

Qualification: Madhyamik / Higher Secondary / ITI

Experience: Freshers and experienced candidates can be considered, preferably with EV/automobile service experience.

Key Performance Areas (KRA):-

• Timely resolution of scooter technical problems.
• Quality and accuracy of repairs.
• Motor and electrical fault diagnosis.
• Customer satisfaction and complaint resolution.
• Proper handling of spare parts and service tools.
• Effective doorstep service when assigned.
• Compliance with company service and safety standards.