Store Manager

Livspace; Pune District; On-site; INR 600,000 - 950,000; Full time

Job summary

Livspace invites applications for an Experience Center Manager to oversee daily operations of our Experience Center, ensuring a premium customer experience and managing store operations, facilities, housekeeping, and administration.

You will welcome customers, assign designers based on availability, manage vendor relationships, monitor branding, and maintain accurate operational reports in line with company processes.

Qualifications

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Customer-first mindset with problem-solving ability.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.

Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure showroom is clean, well-maintained, and ready for customers.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and provide a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Skills

Retail Operations

Hospitality

Customer Experience

Store Operations

Facilities Management

English & local language communication

Organizational skills

Vendor coordination

Education

Hotel Management degree or relevant training

Tools

MS Excel

Google Sheets

CRM

Ticketing tools

Job description

We are looking for an Experience Center Manager to ensure the smooth day-to-day operations of our Experience Center while delivering an exceptional customer experience. This role is responsible for managing store operations, facilities, housekeeping, administration, and customer engagement, ensuring every customer has a seamless and premium experience during their visit.

Key Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure the showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure all branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and ensure a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Preferred Candidate Profile

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Hospitality, luxury retail, airline, or premium customer service experience is preferred.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
• Ability to manage multiple stakeholders, vendors, and support teams.
• Customer-first mindset with excellent problem-solving skills.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.