Store Manager

Burgundy Hospitality; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Burgundy Hospitality is seeking a dynamic retail operations leader for its Delhi store. The role focuses on managing daily store functions, cash handling, inventory, and shelf-life control, while driving multi-channel sales and maintaining brand standards.

Ideal candidates bring 5–8 years in luxury retail or hospitality, with at least 2 years in leadership. Excellent customer service, strong communication, and organizational skills are essential to drive performance and ensure high customer

Qualifications

• Experience in luxury retail, food retail, or hospitality is essential.
• Proven leadership and team-management capabilities.
• Excellent customer handling and interpersonal skills.

Responsibilities

• Oversee and manage all aspects of retail operations including cash handling, inventory, and shelf-life control.
• Lead recruitment, training, and motivation of the store team to drive performance.
• Drive sales across in-store, corporate accounts, and bulk orders to ensure revenue growth.
• Maintain store assets, equipment, and facilities to uphold brand standards.
• Implement visual merchandising to create an engaging shopping experience.
• Address customer concerns with diplomacy and solutions orientation.

Skills

Customer service

Communication

Leadership

Organizational skills

Education

Bachelor's degree

MBA or Retail Management diploma (nice to have)

Job description

Role & responsibilities

• Oversee and manage all aspects of retail operations, including cash handling, day-to-day store functions, inventory management, and shelf-life control.
• Lead recruitment, training, and motivation of the store team, fostering an environment of high performance and collaboration.
• Drive sales across multiple channels, including in-store, corporate accounts, and bulk orders, ensuring consistent revenue growth.
• Ensure the proper management and maintenance of all store assets, equipment, and facilities to uphold the brand's standards.
• Implement and maintain visual merchandising strategies to create an appealing and engaging shopping experience.
• Address and resolve customer concerns with a diplomatic and solution-oriented approach, maintaining high levels of customer satisfaction.
• Monitor store performance and provide actionable insights to improve operations and meet business objectives.
• Managing e-commerce order fulfilment, including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Preferred candidate profile

• A minimum of 5-8 years of experience in luxury retail, food retail, or hospitality, with at least 2 years in a leadership or managerial role.
• Exceptional customer service and communication skills, with the ability to manage relationships and handle complex customer interactions.
• Highly organized, detail-oriented, and able to structure and prioritize tasks effectively to meet deadlines and goals.
• Strong leadership skills, with a focus on driving execution, meeting targets, and ensuring team accountability.
• A graduate degree in any discipline; an MBA or diploma in Retail Management is a plus, though not essential.
• A no-nonsense approach toward achieving results while maintaining high standards of performance and professionalism.