Showroom Floor Experience Manager(Ahmedabad)

Synergy Resource Solutions; Ahmedabad; On-site; INR 446,400 - 502,200; Full time

Job summary

A leading recruitment consultancy seeks a Showroom Floor Experience Manager for a top retail eyewear brand in Ahmedabad. The role involves overseeing shop operations, managing customer relations, and supervising staff. Ideal candidates will have 4-7 years of retail experience and fluency in English, Hindi, and Gujarati.

Qualifications

• 4-7 years of experience in retail or hospitality preferred.
• Excellent command of English, Hindi, and Gujarati is required.
• Well-presentable with no medical issues affecting standing work.

Responsibilities

• Supervise store operations and team coordination.
• Ensure high customer satisfaction and address complaints.
• Manage shop cleanliness and report preparation.

Skills

Customer service knowledge

Conflict management

Team leadership

Fluency in English

Fluency in Hindi

Fluency in Gujarati

Education

Any degree

Job description

Showroom Floor Experience Manager(Ahmedabad)

Showroom Floor Experience Manager(Ahmedabad)

1 week ago Be among the first 25 applicants

Direct message the job poster from Synergy Resource Solutions

Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading recruitment consultancy firm.

We are hiring for our client a leading multi-brand premium retail company in field of eyewear & having 7 retail stores in prime locations of Ahmedabad & head office at C G Road.

Designation: Showroom Floor Experience Manager

Sector: Retail

Number of positions: 3

Qualification: Any (Should have excellent hold on English/Hindi/Gujarati language)

Experience: 4-7 years Should have customer experinece knowledge, handling any kind of customer query with smartness, and person from retail or hospitality industry is preferred. All three Languges should be able to speak Hindi , English and Gujarati is required

Mon to Saturday - 10.30 to 8.45 pm

Sunday - 11 to 8 pm

Week Off - Between Mon-Friday

CTC: INR 40,000 to 45,000/Month (No incentives)

Supervision:-

• Shop Opening procedures
• Shop Cleanliness, housekeeping, display cleaning, display arrangement
• Shop supplies – sales related; non-sales related

Report Preparation:-

• Shop Supplies, consumables – sales related, non-sales related
• Accounts reports

Leading team:-

• Supervise the Rotation of staff, take care of reporting time and monitor that.
• Check Grooming standards, and new joiner uniforms
• Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff.
• Team building and maintain team bonding.

Customer Relations:-

• Customer welcome, guiding them towards right person, ensuring they are well attended to
• Attending customer complains
• Ensuring their experience – showcasing, sales process, refraction, dispensing procedures, payment process, invoicing, customer intimations, delivery, etc – is smooth, effortless
• Use client history in the system to enhance the customer’s experience, anticipate their demands, needs and propose proactively, solutions, products and services.
• Proactively approach negative reviewers and try to turn them into positive
• Respond to clients, leads and enquiries promptly
• Develop rapport with customers, engage them in conversations outside the sales process while they wait.
• Manage Valet Services.

Requirements:-

• Should be well conversant in Local language Gujarati, English and Hindi
• Well presentable.
• There will be no targets
• Will be assigned same store
• Should not have any medical issues as this is going to be a standing job.

Candidates matching this requirement can share their updated resume with details of their present salary, expectations & notice period.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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