Shift Lead (Support & Operations)

HCLTech; Lucknow; On-site; INR 650,000 - 1,200,000; Full time

Job summary

HCL Technologies Limited is seeking a Shift Lead (Support & Operations) to provide L2 hosting and cloud operations support in Lucknow. You will manage incidents, changes and provisioning across Windows/Linux servers, VMware, and Azure services, ensuring high availability and adherence to SLAs.

The role requires 3–5 years in hosting and infrastructure operations, with strong ITIL/ITSM knowledge, strong troubleshooting skills and a collaborative approach with cross-functional teams.

Qualifications

• 3–5 years of experience in Hosting/Cloud/Infrastructure Operations.
• Strong hands-on experience with Windows or Linux servers.
• Experience with VMware vSphere/ESXi and virtualization.
• Knowledge of ITIL-based Incident, Problem and Change Management.

Responsibilities

• Provide L2 operational support for Windows/Linux servers, virtualization and cloud infra.
• Monitor infrastructure availability, performance, capacity and system health.
• Manage incidents, service requests, problems and changes within SLAs.
• Perform server provisioning, patching, upgrades, configuration and routine maintenance.
• Support VMware vSphere/ESXi and virtual machine lifecycle activities.
• Support cloud infrastructure on Microsoft Azure, including VMs, storage and networking.
• Troubleshoot OS, CPU, memory, storage, network and app-infra issues.
• Support backup, restore, DR and infrastructure availability activities.
• Perform health checks and proactively identify risks and capacity issues.
• Collaborate with Network/DB/Security/Application teams for incident resolution.
• Maintain technical documentation, SOPs, knowledge articles and operational records.
• Participate in change implementation, RCA and problem-management activities.
• Support automation and optimization of repetitive infra ops.

Skills

Windows Server administration

Linux administration

VMware vSphere / ESXi

Monitoring & troubleshooting

Incident/Problem/Change management

Tools

ServiceNow

Job description

Career Opportunities: Shift Lead (Support & Operations) (185834)

Requisition ID185834-Posted11/09/2026

Role: Hosting & Cloud Analyst
Level: L2
Function: Infrastructure / Hosting & Cloud Operations

Key Responsibilities

• Provide L2 operational support for Windows/Linux servers, virtualisation and cloud infrastructure.
• Monitor infrastructure availability, performance, capacity and system health.
• Manage incidents, service requests, problems and changes within agreed SLAs.
• Perform server provisioning, patching, upgrades, configuration and routine maintenance.
• Support VMware vSphere/ESXi and virtual machine lifecycle activities.
• Support cloud infrastructure on Microsoft Azure, including VMs, storage, networking and associated services.
• Troubleshoot OS, CPU, memory, storage, network and application-infrastructure related issues.
• Support backup, restore, DR and infrastructure availability activities.
• Perform health checks and proactively identify infrastructure risks and capacity issues.
• Work with Network, Database, Security, Application and Service Management teams for incident resolution.
• Maintain technical documentation, SOPs, knowledge articles and operational records.
• Participate in change implementation, RCA and problem-management activities.
• Support automation and optimisation of repetitive infrastructure operational activities.

Key Responsibilities

Required Technical Skills

• Windows Server and/or Linux administration
• VMware vSphere / ESXi / vCenter
• Server, storage and basic networking concepts
• Monitoring and infrastructure troubleshooting
• Backup and disaster recovery concepts
• ServiceNow or similar ITSM tools
• ITIL-based Incident, Problem and Change Management

Skill Requirements

Preferred Skills

• PowerShell or other infrastructure automation/scripting
• Azure monitoring and automation
• Cloud migration and hybrid-cloud exposure
• Infrastructure monitoring/observability tools
• Basic knowledge of security, vulnerability and patch management

Other Requirements

Experience

3–5 years of relevant experience in Hosting, Cloud or Infrastructure Operations preferred.

Key Outcome

Ensure stable, secure and highly available hosting and cloud services, with proactive monitoring, timely incident resolution, effective change execution and continuous operational improvement.