Wintel / Cloud / Infrastructure Engineer - L2

Visionet Systems Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Visionet Systems Inc. is seeking a skilled Wintel / Cloud / Infrastructure Engineer to manage and improve enterprise infrastructure across Windows Server, virtualization, cloud platforms, storage, backup, monitoring, and core services.

Responsibilities include maintaining high availability, performance, patch compliance, security, incident resolution, and coordinating with security, app, DB, and network teams. L2 duties cover day-to-day operations and on‑call support.

Qualifications

• Experience in Windows server and core infrastructure administration.
• Hands-on with AD, DNS, DHCP, GPO, IIS, and remote access.
• Experience with virtualization and cloud platforms (Azure, AWS, GCP).
• Knowledge of backup, DR, monitoring, and incident management.
• Familiarity with security, patching, and compliance requirements.

Responsibilities

• Administer Windows server infrastructure in production and non-prod.
• Manage AD, DNS, DHCP, GPO, file services, and IIS.
• Support virtualization (VMware/Hyper‑V) and cloud operations.
• Monitor, patch, secure, and remediate vulnerabilities.
• Support backup, DR readiness, and incident management.

Skills

Windows Server

Active Directory

DNS

DHCP

GPO

File and Print Services

IIS

Remote access / RDP

VMware / Hyper-V

Cloud Platforms

Azure

AWS

GCP

Backup / DR

Monitoring Tools

Vulnerability Remediation

PowerShell

Terraform / ARM / Ansible

Education

Bachelor’s degree in Computer Science or IT

Tools

LogicMonitor

SCOM

SolarWinds

Zabbix

Azure Monitor

Datadog

Veeam

Commvault

NetBackup

Azure Backup

Job description

We are looking for a skilledWintel / Cloud / Infrastructure Engineer to manage, support, troubleshoot, and improve enterprise infrastructure acrossWindows Server, virtualization, cloud platforms, storage, backup, monitoring, and core infrastructure services.

The role will be responsible for maintaining high availability, performance, security, patch compliance, operational stability, and incident resolution across on-premises and cloud environments.

L2 engineers are expected to handle operational support, incident resolution, routine administration, monitoring, patching, and implementation support.

Key Responsibilities

Common Responsibilities

• Manage and support Windows server infrastructure in production and non-production environments.
• Administer core services such as:
• Active Directory
• DNS
• DHCP
• Group Policy
• File and Print Services
• IIS
• Remote access / RDP / Bastion access
• SupportVMware / Hyper-V / virtualized infrastructure.
• Manage infrastructure monitoring, alert handling, and service health checks.
• Performpatching, upgrades, maintenance, and vulnerability remediation.
• Supportbackup, restore, and DR readiness activities.
• Work onincident, service request, change, and problem management.
• Coordinate with security, application, database, and network teams.
• Maintain operational documentation, SOPs, and technical runbooks.
• Ensure adherence to compliance, audit, and security standards.

L2 Responsibilities

• Monitor server, VM, storage, and infrastructure alerts and take first-level remediation.
• Handleincident resolution for OS, basic cloud, AD, DNS, DHCP, IIS, file share, and performance issues.
• Perform:
• user/group administration
• GPO implementation support
• scheduled task verification
• backup job monitoring
• Troubleshoot issues related to:
• Windows services
• login and authentication issues
• Support cloud operations such as:
• NSG / security rule coordination
• Execute standard changes through approved procedures.
• Escalate complex incidents to L3 with required diagnostics and observations.
• Update tickets with proper troubleshooting details and closure notes.
• Participate in shift handover and on‑call support as needed.

Technical Skills Required

Wintel / Windows

• Windows Server 2012 / 2016 / 2019 / 2022 administration
• Active Directory administration
• DNS, DHCP, GPO
• IIS administration and troubleshooting
• RDS / RDP access support
• File server / DFS / NTFS permissions
• Windows patching and OS hardening
• VMware vSphere / ESXi / vCenter or Hyper‑V
• Cluster and host monitoring

Cloud

• Should Have - Azure - VM, VNet, NSG, Load Balancer, Azure Monitor, Log Analytics, Backup, Key Vault
• Good to Have - AWS - EC2, VPC, IAM, CloudWatch, EBS, Security Groups, SSM
• Good to Have - GCP - Compute Engine, IAM, monitoring basics

Backup / DR

• Backup monitoring and restore validation
• Knowledge of tools such asVeeam, Commvault, NetBackup, Azure Backup or equivalent
• DR planning, recovery procedures, backup verification

Monitoring / Operations

• Tools such asLogicMonitor, SCOM, SolarWinds, Zabbix, Azure Monitor, Datadog or equivalent
• Alert triage, threshold review, event correlation
• Incident and change management processes

Security / Compliance

• Vulnerability remediation
• Endpoint security / AV / EDR coordination
• Access control and privileged account governance
• Audit support and evidence readiness

Automation

• PowerShell scripting
• Batch / shell scripting basics
• Automation of health checks, patching, and repetitive tasks
• For L3: exposure toTerraform, ARM, Bicep, Ansible, or similar is preferred

Experience Requirements

L2

• 3-6 years in Windows / infrastructure operations
• Hands‑on experience in server support, monitoring, patching, AD, IIS, and incident handling
• Experience working in production support environments
• Basic knowledge of cloud and virtualization administration
• Familiarity with ticketing tools such as ServiceNow, JIRA, or Remedy

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Equivalent practical experience may also be considered

Preferred Certifications

• VMware VCP (preferred)
• ITIL Foundation
• Microsoft certifications on Windows / Azure administration

Soft Skills

• Strong troubleshooting and analytical skills
• Clear communication and incident coordination ability
• Ownership and accountability
• Ability to work under pressure during production incidents
• Collaboration across infra, app, DBA, network, and security teams
• Mentoring and stakeholder management skills for L3 roles
• Incident resolution within SLA
• Patch compliance and vulnerability closure
• Backup success and restore readiness
• Infrastructure availability and stability
• Monitoring coverage and alert response
• Timely RCA submission for major incidents
• Audit observations closure
• Documentation and runbook completeness
• Automation and operational improvement initiatives