Shift Lead (Support & Operations)

HCLTech; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited in Bengaluru seeks a Shift Lead (Support & Operations) to coordinate IT infrastructure for reliable tools migration. You will work with Windows servers, Azure resources, and networking to support business operations.

The role requires 3–5 years in IT support or infra coordination, with strong troubleshooting, licensing understanding, and vendor collaboration. This is an on-site position focused on seamless migration and ongoing IT service delivery.

Qualifications

• Degree in IT, Computer Science, or Engineering.
• 3-5 years in IT support, infrastructure operations, or IT coordination.
• Working knowledge of Windows, servers, virtualization, storage, Azure, networking, and user access management.
• Familiarity with licensing and IT security including activation and transfers.
• Strong troubleshooting, documentation, and communication skills; able to coordinate IT teams and vendors.

Responsibilities

• Coordinate with IT Service team to assess infrastructure requirements for reliable tool migration.
• Understand business operational requirements and coordinate infra and services during migration.
• Provision and configure servers, storage, network, user access, and Azure resources.
• Troubleshoot infrastructure, networking, Azure, access, and tool issues; escalate to closure.
• Support users before, during, and after migration; coordinate requests and outages.
• Work with licensing teams to confirm software license needs, availability, activation, and transfers.
• Collaborate with IT and security teams for reviews, patching, and secure setup checks.
• Keep infrastructure docs, dependency details, and troubleshooting records up to date.
• Update stakeholders on progress, risks, issues, and decisions; coordinate actions.
• Support change approvals before and after migration to meet business needs.

Skills

Windows

Servers

Azure

Networking

Storage

PowerShell

Python

Licensing

IT security

Ticketing systems

Monitoring tools

Vendor coordination

Documentation

Communication

Linux

AWS

Endpoint management

Change approvals

Education

IT/CS/Engineering degree

Tools

Ticketing systems

Monitoring tools

Security scanning tools

Job description

Career Opportunities: Shift Lead (Support & Operations) (191664)

Requisition ID191664-Posted11/10/2026

The IT Service Engineer will co-ordinate to company IT team to understand infrastructure, ensure that it is aligned with business operation requirements to enable reliable Tools migration. The role includes IT infrastructure knowledge, Networking, Azure platform, good understanding of licensing and security and troubleshooting technical issues, support to other users, reporting progress, co-ordination with various stakeholders related to IT services.

Key Responsibilities

• Coordinate with Organization IT Service team to assess infrastructure requirements, dependencies, and readiness for reliable tool migration.
• Understand business operational requirements and coordinate the IT infrastructure and services needed to support them during and after migration.
• Coordinate provisioning and configuration of servers, storage, network connectivity, user access, and Microsoft Azure resources with the responsible IT teams.
• Troubleshoot infrastructure, networking, Azure, access, and tool environment issues; elevate unresolved incidents and track them to closure.
• Support users before, during, and after migration; coordinate service requests and inform users about service interruptions.
• Work with tool owners and licensing teams to confirm software license needs, availability, activation, and transfers for migration.
• Work with IT and security teams to support security reviews, access approvals, patching, and secure setup checks.
• Keep infrastructure documents, service dependency details, troubleshooting records, and support instructions up to date for handover to operations.
• Update stakeholders on progress, risks, issues, and decisions needed; work with IT teams, tool owners, and vendors to complete agreed actions.
• Support change approvals and checks before and after migration to ensure IT services meet business needs.

Skill Requirements

• Required Qualifications and Skills
• Degree in IT, Computer Science, or Engineering, or equivalent practical experience.
• 3-5 years in IT support, infrastructure operations, or IT coordination, including tool migration support.
• Working knowledge of Windows, servers, virtualization, storage, Azure, networking, and user access management.
• Familiarity with ticketing and monitoring tools, incident handling, service requests, change approvals, and agreed service levels.
• Understanding of software licensing and IT security, including license activation, transfers, patching, and secure setup.
• Strong troubleshooting, user support, documentation, and communication skills, with the ability to understand business needs and coordinate IT teams and vendors.
• Linux, AWS, endpoint management, basic PowerShell or Python scripting, and relevant IT certifications are added advantages.