- Reporting Designation: Assistant Manager / Manager – Logistics
Designation: Shift Incharge – Return Logistics
Office Location: F3 Soniyana
Position description: Responsible for managing and controlling all return logistics operations during the assigned shift, ensuring timely receipt, inspection, segregation, documentation, storage, and disposition of returned goods while maintaining inventory accuracy, safety, and operational efficiency
Primary Responsibilities
- Supervise daily return logistics activities during the shift.
- Monitor receipt, inspection, and segregation of returned materials.
- Ensure proper documentation and system updating of returns.
- Coordinate with warehouse, transportation, quality, and customer service teams.
- Maintain inventory accuracy for returned stock.
- Monitor reverse logistics KPIs and productivity targets.
- Ensure compliance with safety, quality, and company policies.
- Manage shift manpower allocation and performance.
Additional Responsibilities
- Conduct shift handovers and operational reviews.
- Support continuous improvement initiatives.
- Investigate discrepancies and customer return issues.
- Prepare daily and monthly operational reports.
- Participate in audits and compliance checks.
- Provide training and guidance to warehouse associates.
Reporting Team
- Reporting Designation: Assistant Manager / Manager – Logistics
- Reporting Department: Logistics
Educational Qualifications Preferred
- Category: Graduate
- Field specialization: Logistics, Supply Chain Management, Operations Management
- Degree: B.Com / BBA / B.Sc / BA
- Academic score: >50%
- Institution tier: recognized university/institute
Required Work Experience
- Industry: Manufacturing, Consumer Durables, Building Materials, FMCG, Logistics
- Role: Warehouse Operations / Return Logistics / Inventory Control
- Years of experience: 4-8
Key Performance Indicators
- Return processing turnaround time
- Inventory accuracy
- Damage reduction
- Return stock reconciliation accuracy
- On-time report submission
- Productivity per shift
- Safety compliance adherence
- Customer complaint resolution time
Required Competencies
- Team Leadership
- Decision Making
- Problem Solving
- Planning and Organizing
- Communication Skills
- Customer Orientation
- Process Compliance
Required Knowledge
- Reverse Logistics Operations
- Warehouse Management Systems (WMS)
- SAP/ERP Transactions
- Inventory Control Practices
- Material Handling Procedures
- Safety Standards and Compliance Requirement
Required Skills
- Inventory Management
- Data Analysis and Reporting
- SAP/ERP Operations
- MS Excel and MS Office
- Team Management
- Customer and Transporter Coordination
- Root Cause Analysis
Required Abilities
- Physical:
- Ability to work in warehouse/shop-floor environment
- Ability to supervise loading/unloading operations
- Ability to stand and move for extended periods
- Other:
- Ability to work in rotational shifts
- Ability to handle operational pressure
- Multitasking and quick decision-making capability
Work Environment Details
Warehouse and plant environment involving regular interaction with logistics personnel, transporters, Drivers, Customers, and Marketing teams. Exposure to material movement activities and shift-based operations.
Specific requirements
- Travel: Occasional local travel as required
- Vehicle: NA
- Work Permit: NA
Other details
- Pay Rate: As per company compensation structure
- Contract Types: Permanent
- Time Constraints: Shift-based operations with defined productivity and turnaround targets
- Compliance Related: As Per Companies Policies
- Union Affiliation: NA