Team Lead

Delhivery; Dankuni, Serampore; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhivery is seeking a logistics professional to oversee returns processing, inventory updates, and documentation across the reverse logistics workflow. You will coordinate with customer support, sales, procurement, and external partners to resolve issues and ensure smooth operations.

The role emphasizes data-driven process improvement, identifying bottlenecks from return data, and ensuring compliance with safety and company policies.

Qualifications

• Minimum 1–3 years in logistics, supply chain, or delivery operations.
• Bachelor's degree typically required, prefer SCM or Logistics.
• Proficient in using logistics/warehouse software for reporting.

Responsibilities

• Process returns: receipt, inspection, sorting.
• Update inventory records and coordinate with warehouse teams.
• Manage documentation for return orders.
• Coordinate with internal departments and external partners.
• Analyze return data to identify bottlenecks.
• Ensure compliance with policies, safety, and legal requirements.

Skills

Team leadership

Problem solving

Reporting tools

Education

Bachelor's degree in Supply Chain or Logistics

Tools

WMS / Logistics software

Job description

Role & responsibilities-

• Processing Returns:Overseeing the systematic receipt, inspection, sorting, and processing of returned items.
• Inventory Management:Updating warehouse inventory records accurately to reflect returned goods and coordinating with warehouse teams regarding storage or restocking.
• Documentation:Ensuring all return orders and associated documentation are correctly managed and processed.
• Stakeholder Coordination:Liaising with various internal departments (e.g., customer support, sales, procurement) and external partners (e.g., vendors, freight forwarders) to resolve return-related issues and ensure smooth operations.
• Process Improvement:Analyzing return data to identify trends, pinpoint process inefficiencies or bottlenecks, and implement strategies to improve the overall return process and reduce return rates.
• Compliance:Ensuring all reverse logistics operations comply with company policies, safety regulations, and legal requirements.

Preferred candidate profile

• Experience: Typically requires a minimum of 1-3 years in logistics, supply chain, or delivery operations.
• Skills: Strong team-handling capabilities, problem-solving skills, and basic proficiency in using logistics or warehouse software for reporting.
• Education: A bachelor's degree is usually required, with a preference for degrees in Supply Chain Management or Logistics.