SHARED SERVICES – US HR Operations Experience (Mandatory)

Zensar; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zensar is seeking a Global End-to-End Background Verification specialist to manage comprehensive BGV cycles for candidates across the US, UK, India, and ROW. You will conduct employment, education, identity, address, and reference verifications, ensuring accuracy and compliance with regional norms.

You will collaborate with Talent Acquisition, HRBPs, hiring managers, onboarding teams, and global compliance; coordinate with vendors, monitor SLAs, and audit performance.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Compliance, or equivalent.
• 4–6 years of hands-on experience in background verification, HR operations, compliance, or global onboarding.
• Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred).
• Expertise in multi-country BGV regulations, document validation, and risk assessment.
• Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards.
• Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.).
• Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards).
• Ability to manage high-volume BGV cases across time zones.

Responsibilities

• Manage complete BGV cycles for candidates across regions (US/UK/India/ROW).
• Conduct checks such as employment, education, identity, address, and reference verifications.
• Coordinate with Talent Acquisition, HRBP, hiring managers, and vendors; track SLAs.
• Analyze outcomes, escalate high-risk cases, and prepare discrepancy reports.
• Maintain audit-ready BGV records and generate region-wise MIS reports.
• Assist in process standardization, automation, and training for new joiners.

Skills

Multi-country BGV regulations

Document validation

Risk assessment

FCRA/GDPR knowledge

MS Excel

Education

Bachelor’s degree in HR/Business/Compliance

Tools

Workday

SuccessFactors

Taleo

Job description

Global End‑to‑End Background Verification

• Manage complete BGV cycles for candidates across US, UK, India, and ROW regions.

• Conduct checks such as:

• Employment & Experience Verification

• Education Verification

• Identity Checks

• Address Verification

• Reference Checks

• Criminal/Court Record Checks

• Database & Sanctions Screening (as per region)

• Drug Screening (primarily for US roles)

• Review and validate documents for authenticity based on regional norms.

2. Region‑Specific Compliance & Process Adherence

• US: Familiarity with FCRA guidelines, SSN validation, I‑9 related documentation, and county/state‑level criminal checks.
• UK: Understanding of BPSS, DBS checks, Right‑to‑Work checks, and past employer references as required under UK hiring laws.
• India: Knowledge of NSR, UAN‑based verification, police verification norms, and standard corporate BGV requirements.
• ROW: Manage country‑specific checks based on local employment laws, government regulations, and client requirements.
• Ensure GDPR, data privacy, and confidentiality compliance across all regions.

3. Stakeholder, Candidate & Vendor Management

• Collaborate closely with Talent Acquisition, HRBPs, hiring managers, onboarding teams, and global compliance teams.
• Communicate with candidates to request documents, clarify queries, and resolve discrepancies or red flags.
• Coordinate with global BGV vendors, track SLAs, manage escalations, and audit vendor performance.
• Work with internal auditors and regional HR to support compliance reviews.

4. Risk Assessment & Escalation Handling

• Analyze verification outcomes and classify cases based on risk levels.
• Prepare detailed discrepancy reports for high‑risk or sensitive cases.
• Recommend decision outcomes and guide HR/leadership on potential hiring risks.
• Handle complex or multi‑country escalations.

5. Reporting, Documentation & Systems Updates

• Maintain accurate and audit‑ready BGV records for all regions.

• Generate weekly/monthly MIS including:

• TAT (Turnaround Time)

• SLA compliance

• Pending closures

• High‑risk cases

• Region‑wise insights

• Update BGV status in HRMS/ATS tools globally.

6. Process Enhancement

• Identify gaps or pain points in existing BGV workflows.
• Work on global standardization, automation, and digitization initiatives.
• Support policy updates, compliance audits, and cross‑regional process improvements.
• Train new joiners or junior team members on multi‑region BGV standards.

Required Qualifications & Experience

Education

• Bachelor’s degree in Human Resources, Business Administration, Compliance, or equivalent.

Experience

• 4–6 years of hands‑on experience in background verification, HR operations, compliance, or global onboarding.
• Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred).

Technical & Functional Skills

• Expertise in multi‑country BGV regulations, document validation, and risk assessment.
• Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards.
• Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.).
• Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards).
• Ability to manage high‑volume BGV cases across time zones.