Salesforce Commerce Cloud-L2 Analyst

Doist; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote and hybrid options

International mobility

Learning and development programs

Location-specific benefits

Job summary

Valtech in Bengaluru is seeking an SFCC/SFMC-L2 Analyst to join our experience innovation team. You will diagnose storefront issues, work with SFRA, commerce catalog, pricing, and payments, and collaborate across content and marketing cloud streams.

We value problem solvers with a growth mindset, experience in Agile consulting, ITSM tools, and strong English communication. Remote/hybrid options available; competitive package in India.

Qualifications

• Experience with Salesforce B2C Commerce Cloud architecture, including SFRA
• Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout and order management
• Experience with Business Manager administration, configuration and log analysis
• Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model
• Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis and read application logs
• Understanding of payment gateway, tax and fraud-prevention integrations in an eCommerce context
• Strong analytical mindset and attention to detail in a high-traffic, revenue-critical environment
• Good written and spoken English

Responsibilities

• Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search and order flows across SFRA and PWA storefronts
• Monitor site performance, order processing and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows
• Investigate issues linked to payment service provider integrations, PSP callbacks, tax and fraud screening, and checkout errors
• Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS and fulfilment systems via the integration/middleware layer
• Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3
• Support content and merchandising business-as-usual activities when incidents are content related
• Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams
• Provide heightened monitoring support during peak trading periods
• Maintain knowledge base articles documenting known errors, workarounds and resolution steps
• Collaborate with the Core and Marketing Cloud support streams on shared cross-channel customer journeys

Skills

SFCC Cloud

SFRA

Core eCommerce

Business Manager admin

Payment integrations

Fraud screening

English communication

Tools

ServiceNow

JIRA

Job description

Why Valtech?

We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care a nd dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The role

As an SFCC/SFMC-L2 Analyst , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 2 + years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role & Responsibilities

• Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search and order flows across both SFRA and PWA storefronts
• Monitor site performance, order processing and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows
• Investigate issues linked to payment service provider integrations (e.g. card and alternative payment methods), PSP callbacks, tax and fraud screening, and checkout errors
• Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS and fulfilment systems via the integration/middleware layer
• Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3
• Support content and merchandising business-as-usual activities (e.g. slot configuration, catalog/category checks) when incidents are content related
• Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams
• Provide heightened monitoring support during peak trading periods (sales events, product launches, seasonal campaigns)
• Maintain knowledge base articles documenting known errors, workarounds and resolution steps
• Collaborate with the Core and Marketing Cloud support streams on shared, cross-channel customer journeys (e.g. account creation, back-in-stock, newsletter subscription flows)

Must have

To be considered for this role, you must meet the following essential qualifications:

• Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA, and awareness of composable/headless storefronts and their APIs
• Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout and order management
• Experience with Business Manager administration, configuration and log analysis
• Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model
• Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis and read application logs (this is a non-development role; code fixes are escalated to L3)
• Understanding of payment gateway, tax and fraud-prevention integrations in an eCommerce context
• Strong analytical mindset and attention to detail in a high-traffic, revenue-critical environment
• Good written and spoken English

Nice to Have

• Salesforce B2C Commerce Cloud Developer or Business Practitioner certification
• Exposure to headless/composable storefront implementations
• Experience supporting multi-country or cross-border eCommerce sites
• Experience in retail or luxury goods eCommerce environments

At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a Fulltime position based in Bangalore . Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts
• Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.