L2 Support Analyst

Valtech; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work options

Access to learning and development tools

Job summary

Valtech is looking for an experienced L2 Support professional based in Bengaluru. In this role, you'll be responsible for providing functional support and ensuring quality resolutions while maintaining ticket SLAs.

The ideal candidate has over 4 years of experience, strong troubleshooting skills, and a background in Agile methodologies. Valtech fosters an inclusive culture and offers flexibility with hybrid work options along with a competitive benefits package.

Qualifications

• 4+ years of experience in a relevant support role.
• In-depth troubleshooting skills.
• Knowledge of ITIL processes and order management systems.

Responsibilities

• Provide functional support and maintain SLAs.
• Prioritize tickets efficiently and ensure quality resolutions.

Skills

Problem solving

Collaboration

Agile methodologies

Technology and data integration

Tools

Service Now

Dynatrace

Grafana

Kibana

Open Search

Mulesoft

Job description

Why Valtech? We’re the experience innovation company – a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values‑driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

As an L2 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge‑sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role & Responsibilities

• Provides functional support
• Maintains SLAs with proper prioritization of tickets and quality of resolution

Must have

• In‑depth knowledge and troubleshooting skills
• Expertise on SFB2C, Order Management system and ITIL process on incidents
• Hands‑on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
• Monitoring SFTP batch jobs and system alerts

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people – and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The Benefits

This is a Full‑Time position based in Bengaluru.

Beyond a competitive compensation package, we offer:

• Flexibility, with hybrid work options (country‑dependent)
• Learning and development, with access to cutting‑edge tools, training and industry experts