Services Enablement Manager II

UKG; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UKG in India is seeking a Services Enablement Manager II to plan and execute customer onboarding and role-based enablement programs. You will partner with cross-functional teams to ensure timely delivery and alignment with business goals.

The role requires strong project management, English communication, and experience with LMS or enablement platforms. The shift is 11:30 AM to 8:30 PM IST, and you will report to the enablement lead.

Qualifications

• 3+ years of program management or enablement experience.
• Experience coordinating onboarding and learning initiatives.
• Strong written and verbal English communication.
• Proficient with LMS, content development, and calendars.

Responsibilities

• Coordinate end-to-end onboarding and enablement programs.
• Manage schedules, learner rosters, facilitator assignments, communications, materials, and delivery logistics.
• Partner with instructional designers, facilitators, SMEs, and stakeholders to ensure program readiness.
• Provide status updates, metrics, and insights to leadership and key stakeholders.

Skills

Project management

Stakeholder management

Learning operations

Onboarding

English communication

Education

Bachelor's degree

Tools

LMS

MS Office

Job description

Job Description:

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview

The Services Enablement Manager II is responsible for planning, coordinating, and executing Customer Experience onboarding and role-based enablement programs. This role partners with cross-functional stakeholders to ensure learning initiatives are delivered effectively, operationally sound, and aligned to business objectives. Candidates must be fluent in English and able to support collaboration with US-based teams.

Key Responsibilities

Enablement Program Delivery

• Coordinate the end-to-end delivery of onboarding, role-based enablement, and learning initiatives.
• Manage training schedules, learner rosters, facilitator assignments, communications, materials, and delivery logistics.
• Partner with instructional designers, facilitators, SMEs, and business stakeholders to ensure program readiness and successful execution.
• Support multiple enablement initiatives simultaneously while managing competing priorities.

Program Operations & Stakeholder Management

• Track program milestones, risks, dependencies, and deliverables.
• Provide regular status updates, metrics, and insights to leadership and key stakeholders.
• Serve as a primary point of contact for program coordination and learner support.
• Facilitate meetings, follow-up activities, and stakeholder communications to drive alignment and execution.

Continuous Improvement

• Maintain program documentation, learner records, delivery calendars, and reporting dashboards.
• Analyze learner feedback and program metrics to identify improvement opportunities.
• Support the standardization and enhancement of enablement processes, communications, and operational practices.

Qualifications

• Bachelors degree or equivalent experience.
• 3+ years of experience in program management, enablement, onboarding, learning operations, or a related field.
• Strong project management, organizational, and stakeholder management skills.
• Experience coordinating multiple workstreams and managing competing priorities.
• Excellent written and verbal communication skills in English.
• Strong analytical, problem-solving, and decision-making abilities.
• Self-starter with the ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Office tools and experience with LMS, virtual learning, or enablement platforms preferred.

Success Factors

• Highly organized and detail-oriented.
• Strong collaborator who builds effective relationships across teams.
• Proactive communicator with a customer-focused mindset.
• Comfortable navigating ambiguity and driving continuous improvement.
• Adaptable and open to new ideas in an evolving environment.
• Open to work in Shift- 11:30AM to 8:30PM IST.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the worlds largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. Its this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]