Associate Mgr. Post-Live Professional Services Consulting

UKG; Pune District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

UKG in Pune is seeking an experienced Professional Services Manager who will own delivery leadership for Post Live Pro WFM Managed Services and ensure successful client implementations.

You will lead a project team, manage stakeholder relationships, forecast staffing, and drive continuous improvement to maximize profitability and client satisfaction.

Qualifications

• Bachelor’s Degree in a technical field; MBA desired.
• 8–12 years of work experience; people management preferred.
• Strong project management skills and enterprise software experience.
• Understanding of professional services operations, including performance benchmarks/levers, resource deployment, staff development, and partner management.
• Business-minded leader with executive-level presence and credibility with customers.
• Experience selling services as part of an enterprise software company.
• Outstanding people/team management and communication skills

Responsibilities

• Lead delivery for Post Live Pro WFM Managed Services globally.
• Oversee project management staff and inspire career development.
• Ensure project profitability and on-time delivery across the portfolio.
• Forecast staffing needs and staff projects to maximize utilization.
• Maintain high customer satisfaction and manage escalations.
• Collaborate with other departments to drive improvements and innovations.

Skills

Project Management

People Management

Communication

Enterprise Software Experience

Education

Bachelor's Degree in a Technical Field

MBA

Job description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Description:

This position will provide you with an opportunity to work with cutting-edge technology for an industry leader. At UKG, we’re continuing to expand our product footprint globally, and creating opportunities across APAC. Join us as Manager and you will be truly accountable for your own success within our business. Your superior communication and presentation skills alongside your knowledge of our Full Suite HCM Solution will ensure your ability to connect with our clients and associates.

As a manager, you will play a crucial role in supporting your team and ensuring the smooth operation of daily activities. Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless implementation methodology. This role supports the internal Executive Sponsor for assigned projects, provides leadership throughout the project life cycle, and partners with other departments.

The team you will be leading will be responsible for Post Live Pro WFM Managed Services offering to our customers, globally. You will serve as the delivery lead on UKG engagements by providing oversight to the project team and maintaining impactful relationships with the project team by:

• Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability.
• Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on-time.
• Proactively manage the health of projects thru on-going quality assurance techniques, reporting, and activities.
• Maintain a high-level of customer satisfaction while managing customer escalations as required.
• Accurately forecasting project staffing needs and work closely to staff projects while maximizing overall staff utilization.
• Directly manage Project Management staff to inspire them to achieve their best and provide on-going career development/mentoring.
• Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders.
• Focus on Client renewals and revenue retention.

Qualification:

• Bachelor’s Degree in a Technical Field; MBA Desired.
• 8-12 Years of Work Experience; People Management Preferred.
• Ambitious Experienced Professional Services Leader with proven Skills.
• Strong Project Management Skills and Enterprise Software Experience.
• Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management.
• Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers.
• Demonstrated Experience in Selling Services as part of an Enterprise Software Company.
• Outstanding People/Team Management and Communication Skills

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]