Assoc Mgr. Professional Services Consulting

UKG; Dadri; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

UKG India is seeking an Associate Manager-level specialist to lead UKG Ready deployments and guide implementation teams. You will work with customers to tailor the software, configure modules, and ensure successful deliveries in a fast-paced environment.

The role requires 10+ years of experience in cloud-based product implementations, strong leadership, and excellent communication. Occasional travel and shift coverage are expected as part of the project delivery.

Qualifications

• Experience in a cloud company or managing a product implementation team.
• BE/BTech/MCA degree and 10+ years of work experience.
• HR/HCM/WFM domain experience preferred.

Responsibilities

• Engage with clients to understand business needs for UKG Ready modules.
• Consult on best practices and design solutions meeting customer needs.
• Provide technical leadership and ensure timely project delivery.
• Support end-to-end implementation and product configurations.
• Mentor and develop team members to improve processes.

Skills

Cloud experience

Team leadership

Analytical skills

Communication

Travel flexibility

Education

BE/BTech/MCA

Job description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

UKG Ready (UKGR) is an exciting product of Ultimate Kronos Group (UKG) which continues to experience incredible growth! If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference for UKG.

You will be joining the Professional Services Consulting (PSC) job family of UKG Customer Experience (CX) workgroup for the new customer deployments of UKGR product and work with UKGR delivery teams & customers in North America region.

We hire people having knowledge in Human Capital Management &/or Workforce Management domain for products like ADP, Dayforce, Oracle HCM, PeopleSoft, People Strong, Ramco, SAP SuccessFactors, Workday.

This Associate Manager will lead a function or team of individual Solution Consultants responsible for delivering the UKG Ready product to end customers, and as well expected to contribute directly to implementation activities.

This individual is expected to drive a highly collaborative environment by understanding the business as a whole and providing technical & implementation guidance to meet project deliverables in a timely and efficient manner. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.

Regarding the implementation activities, the person is expected to get trained in implementation activities of various UKG Ready modules and be able to support with configuration activities and also participate in other project phases to be able to successfully support end-to-end implementation. This would eventually help the individual to effectively manage the team in long term.

Look at the responsibilities and qualifications below to learn more!

Responsibilities include:

• Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of UKG Ready product.


• Leverage your knowledge and experience to consult on best practices and assist clients (directly or through some onsite person) in designing and building a solution that meets their needs.


• Utilize your technical aptitude to re-configure our software solution.


• Stay up to date on the latest product features and functionality.


• Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects.


• Provide technical leadership and guidance to the team to ensure projects are completed within expectations.


• Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workload as needed.


• Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others’ work and develop and execute the best work solution.


• Track and monitor all team projects and engage as necessary to remove roadblocks and ensure successful project delivery.


• Create a collaborative environment within the direct business team and throughout UKG company.


• Encourage open and honest communication within direct team as well as across the organization.


• Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves.


• Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks.


• Proactively communicate relevant information to team members, peers, and superiors.


• Ensure all personal and team administrative tasks are completed timely and accurately.


• Ensure all personal are following the established best practices and methodologies.

Qualifications:

• Experience working in a Cloud company or having managed a product implementation team.


• BE/BTech/MCA degree and 10+ years of work experience, including experience of Global implementations.


• HR/Payroll/HCM/WFM domain experience strongly preferred.


• Strong analytical skills with the track record of driving change and process improvements.


• Demonstrated ability to adapt to new technologies and changing environments.


• Demonstrated team leadership skills with the ability to work as part of a project team.


• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.


• Ability to work in a fixed business-required shift (3 PM IST to 12 AM IST)


• Ability to travel domestic or international as needed.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

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