SERVICENOW TSM / CMDB / ITSM DEVELOPER

VRINDA INTERNATIONAL; Pune District, Pimpri-Chinchwad; On-site; INR 1,400,000 - 2,600,000; Full time

Job summary

Vrinda International in Pune seeks an experienced ServiceNow Developer to lead the design, development, and optimization of TSM, CMDB and ITSM modules. You will architect scalable solutions, streamline IT operations, and ensure data integrity across cloud integrations with AWS, Azure, and GCP.

You will customize Service Catalogs, build reports and dashboards with Performance Analytics, implement ITOM, ITAM, SecOps, IRM-GRC, and develop REST and SOAP integrations to connect ServiceNow with

Qualifications

• 8–10 years of professional IT Services experience with a proven ServiceNow development track record.
• Deep expertise in Incident and Request management, Service Catalog customization, and scripting (Client Scripts, Script Includes).
• Experience creating reports, dashboards, and using Performance Analytics for data-driven decisions.
• Hands-on ITOM, ITAM, SecOps, IRM-GRC implementations and configurations.
• Cloud infrastructure experience related to ServiceNow solutions (AWS, Azure, GCP).
• Strong knowledge of TSM, ITSM, CMDB architectures, CI classes and relationships.
• Experience configuring Discovery rules, Service Mapping, and REST/SOAP integrations.

Responsibilities

• Lead design, development, and optimization of ServiceNow TSM, CMDB, and ITSM frameworks.
• Design and implement advanced Service Catalogs and manage Incident/Request workflows.
• Develop comprehensive reporting, dashboards, and leverage Performance Analytics for insights.
• Extend platform with ITOM, ITAM, SecOps, and IRM-GRC integrations.
• Configure and manage cloud environments (AWS, Azure, GCP) for ServiceNow deployments.
• Architect CMDB data model with CI classes and relationships; govern data quality.
• Develop and maintain REST and SOAP integrations with external tools.

Skills

ServiceNow

TSM

CMDB

ITSM

Client Scripts

Script Includes

Reports

Dashboards

Performance Analytics

ITOM

ITAM

SecOps

IRM-GRC

Service Mapping

Discovery Rules

REST API

SOAP Web Services

CI Modeling

Tools

ServiceNow Platform

Performance Analytics

REST API

SOAP Web Services

Service Mapping

Discovery

Job description

SERVICENOW TSM / CMDB / ITSM DEVELOPER

We are seeking an experienced professional to lead the design, development, and optimization of ServiceNow platforms, specifically focusing on Technical Service Management (TSM), Configuration Management Database (CMDB), and IT Service Management (ITSM) frameworks. This pivotal role is responsible for architecting robust solutions that streamline IT operations, enhance data integrity, and drive efficiency across the organization's technology landscape. The ideal candidate will bridge the gap between complex technical requirements and business needs, ensuring seamless integration of service management processes with cloud infrastructure and security protocols.

Responsibilities

• Design and implement advanced Service Catalogs, manage Incident and Request workflows, and customize client-side scripts and server-side script includes to meet specific business logic.
• Develop comprehensive reporting suites, interactive dashboards, and leverage Performance Analytics to provide actionable insights into IT service delivery and operational health.
• Extend platform capabilities by integrating IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), and Integrated Risk Management (IRM-GRC) modules.
• Configure and manage cloud environments across AWS, Azure, and Google Cloud Platform (GCP) to support scalable ServiceNow deployments.
• Architect and maintain the CMDB data model, defining Configuration Item (CI) classes, relationships, and data governance policies to ensure a single source of truth.
• Execute complex Discovery processes and configure Service Mapping to automate the identification of infrastructure components and their interdependencies.
• Develop and maintain secure integrations using REST and SOAP web services to connect ServiceNow with external applications and third-party tools.

Requirements

• Possess 8 to 10 years of professional experience within the IT Services sector, with a proven track record in ServiceNow development.
• Demonstrate deep expertise in Incident and Request management, Service Catalog customization, and scripting (Client Scripts, Script Includes).
• Show proficiency in creating Reports, Dashboards, and utilizing Performance Analytics for data-driven decision-making.
• Have hands-on experience with ITOM, ITAM, SecOps, and IRM-GRC implementations and configurations.
• Be skilled in managing cloud infrastructure on AWS, Azure, or GCP in relation to ServiceNow solutions.
• Exhibit strong knowledge of ServiceNow TSM, ITSM, and CMDB architectures, including the ability to design complex CI classes and relationships.
• Possess practical experience in configuring Discovery rules, Service Mapping, and developing REST API and SOAP Web Service integrations.