ServiceNow Telecom Domain (SOM-T / TSM / FSM)

SynGrow Consulting Services Pvt Ltd; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

SynGrow Consulting Service Pvt Ltd in Bengaluru seeks a mid-senior ServiceNow professional to implement and manage telecom-specific modules (SOM-T, TSM, FSM) within our IT/Technology department. The role emphasizes collaboration with cross-functional teams to gather requirements, deliver tailored solutions, and ensure smooth integration into existing processes.

You will test, troubleshoot, and provide user training while monitoring performance and pursuing continual improvements aligned with

Qualifications

• Bachelor's degree in IT or related field.
• 5+ years of hands-on ServiceNow implementations in telecom.
• Strong knowledge of SOM-T, TSM and FSM modules.
• Experience configuring ServiceNow applications and workflows.
• Good problem-solving, analytical and stakeholder communication skills.
• Familiarity with ITIL practices is preferred.

Responsibilities

• Implement and manage ServiceNow solutions tailored to telecom domain.
• Collaborate with cross-functional teams to gather requirements and deliver solutions.
• Ensure integration of SOM-T, TSM, FSM into existing processes.
• Conduct system testing and troubleshoot issues.
• Provide ongoing user training and support on ServiceNow functionalities.
• Monitor system performance and report key metrics.
• Stay updated with latest ServiceNow features and best practices.

Skills

ServiceNow SOM-T

ServiceNow TSM

ServiceNow FSM

Telecom domain

Analytical skills

Communication skills

Team collaboration

ITIL knowledge

Education

Bachelor's degree in Information Technology

Tools

ServiceNow Platform

ITIL toolkit

Job description

Description

SynGrow Consulting Service Pvt Ltd is looking for a skilled professional to fill the role of ServiceNow Telecom Domain (SOM-T / TSM / FSM) in our IT/Technology department located in Bengaluru. This full-time, on-site position presents an excellent opportunity for individuals at the mid-senior level to contribute to our innovative IT solutions in the fast-paced information technology industry.

Description

SynGrow Consulting Service Pvt Ltd is looking for a skilled professional to fill the role of ServiceNow Telecom Domain (SOM-T / TSM / FSM) in our IT/Technology department located in Bengaluru. This full-time, on-site position presents an excellent opportunity for individuals at the mid-senior level to contribute to our innovative IT solutions in the fast-paced information technology industry.

In this role, you will be at the forefront of implementing and managing ServiceNow solutions tailored for the telecom sector. Your expertise will help streamline processes, enhance service delivery, and support our strategic objectives to drive efficiency and excellence in service management. Join us and be part of a collaborative team that values growth, innovation, and the pursuit of technological excellence.

We offer a competitive salary package, reflective of industry standards, ensuring you are well rewarded for your contributions to the team and the company.

Responsibilities

• Implement and manage ServiceNow solutions specific to the telecom domain
• Collaborate with cross-functional teams to gather requirements and deliver solutions
• Ensure the successful integration of ServiceNow modules (SOM-T, TSM, FSM) into existing processes
• Conduct system testing and troubleshooting to resolve issues
• Provide ongoing support and training to users on ServiceNow functionalities
• Monitor and report on system performance and key metrics
• Stay up-to-date with the latest ServiceNow features and best practices
• Participate in continuous improvement initiatives to enhance service delivery
  
  

Requirements

• Bachelor's degree in Information Technology or a related field
• 5+ years of experience in ServiceNow implementations, specifically in the telecom domain
• Strong knowledge of ServiceNow modules: SOM-T, TSM, and FSM
• Proficiency in configuring ServiceNow applications and workflows
• Excellent problem-solving and analytical skills
• Strong communication skills to effectively interact with stakeholders
• Ability to work collaboratively in a team-oriented environment
• Experience with ITIL framework and best practices is preferred