ServiceNow Architect

Webologix Ltd/ INC; Dadri; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Webologix Ltd/ INC in India seeks an accomplished ServiceNow TSM Architect with 8+ years of experience to lead end-to-end telecom service management architecture, blueprinting, and governance.

You will design ServiceNow solutions for Service Order Management, Fulfillment, Inventory, and integrate OSS/BSS systems using REST/SOAP, Flow Designer and Integration Hub, while mentoring senior developers and coordinating with telecom ops teams.

Qualifications

• 8+ to 15+ years of relevant experience.
• Experience in ServiceNow TSM/TSOM in telecom domain.
• Strong knowledge of ITSM, CSM, CMDB and Service Catalog.

Responsibilities

• Define end-to-end architecture for ServiceNow TSM/TSOM implementations.
• Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design.
• Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory, Resource Inventory and Network Service Lifecycle.
• Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems.
• Architect REST/SOAP, API-led, middleware and event-based integrations.
• Establish ServiceNow architecture standards, governance, reusable design patterns, and platform roadmap.
• Conduct architecture reviews, solution assessments, and provide technical guidance to development teams.
• Work with business stakeholders, enterprise architects, product owners and telecom operations teams.
• Support RFP/RFI, solution estimation and technical proposals.
• Mentor senior developers and technical leads.

Skills

ServiceNow

Solution architecture

Tools

REST

SOAP

APIs

Integration Hub

Flow Designer

Discovery

Event Management

CMDB

Job description

Job Position: ServiceNow Telecom Service Management (TSM) Architect

Experience: 8+ to 15+ Years

Mandatory Keywords

ServiceNow, ServiceNow TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB & Service Catalog, Integration Hub & Flow Designer, Discovery & Service Mapping, Event Management,

Key Responsibilities

• Define end-to-end architecture for ServiceNow TSM/TSOM implementations.
• Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design.
• Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory,
• Resource Inventory, and Network Service Lifecycle.
• Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services.
• Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems.
• Architect REST/SOAP, API-led, middleware and event-based integrations.
• Establish ServiceNow architecture standards, governance, reusable design patterns, and platform roadmap.
• Conduct architecture reviews, solution assessments, and provide technical guidance to development teams.
• Work with business stakeholders, enterprise architects, product owners and telecom operations teams.
• Support RFP/RFI, solution estimation and technical proposals.
• Mentor senior developers and technical leads.

Telecom Domain

Telecom Domain Expertise: Strong understanding of:

• Enterprise and Consumer Telecom Services