ServiceNow Telecom Domain (SOM-T / TSM / FSM)

SynGrow Consulting Service Pvt Ltd; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Competitive salary package

Job summary

A leading consulting firm is seeking an experienced professional for the role of ServiceNow Telecom Domain in Bengaluru. This full-time position offers an opportunity to implement and manage ServiceNow solutions tailored for the telecom sector. You will collaborate with teams, streamline processes, and support service delivery within a fast-paced IT environment. The ideal candidate will have over 5 years of experience with ServiceNow, especially in telecom, and possess strong problem-solving and communication skills.

Qualifications

• 5+ years of experience in ServiceNow implementations, particularly in telecom.
• Strong knowledge of ServiceNow modules: SOM-T, TSM, and FSM.
• Proficiency in configuring ServiceNow applications and workflows.
• Experience with ITIL practices is preferred.

Responsibilities

• Implement and manage ServiceNow solutions specific to the telecom domain.
• Collaborate with cross-functional teams to gather requirements.
• Monitor and report on system performance and key metrics.
• Conduct testing and troubleshoot issues.
• Provide ongoing user training and support on ServiceNow functionalities.
• Monitor system performance and report on key metrics.
• Stay updated with new ServiceNow features and best practices.
• Participate in continuous improvement to enhance service delivery.

Skills

ServiceNow implementations

Telecom domain knowledge

Problem-solving skills

Communication skills

Team collaboration

Team collaboration

ITIL familiarity

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow applications

ITIL framework knowledge

FSM

Job description

Description

SynGrow Consulting Service Pvt Ltd is looking for a skilled professional to fill the role of ServiceNow Telecom Domain (SOM-T / TSM / FSM) in our IT/Technology department located in Bengaluru. This full-time, on-site position presents an excellent opportunity for individuals at the mid-senior level to contribute to our innovative IT solutions in the fast-paced information technology industry.

In this role, you will be at the forefront of implementing and managing ServiceNow solutions tailored for the telecom sector. Your expertise will help streamline processes, enhance service delivery, and support our strategic objectives to drive efficiency and excellence in service management. Join us and be part of a collaborative team that values growth, innovation, and the pursuit of technological excellence.

We offer a competitive salary package, reflective of industry standards, ensuring you are well rewarded for your contributions to the team and the company.

Responsibilities

• Implement and manage ServiceNow solutions specific to the telecom domain
• Collaborate with cross-functional teams to gather requirements and deliver solutions
• Ensure the successful integration of ServiceNow modules (SOM-T, TSM, FSM) into existing processes
• Conduct system testing and troubleshooting to resolve issues
• Provide ongoing support and training to users on ServiceNow functionalities
• Monitor and report on system performance and key metrics
• Stay up-to-date with the latest ServiceNow features and best practices
• Participate in continuous improvement initiatives to enhance service delivery

Requirements

• Bachelor's degree in Information Technology or a related field
• 5+ years of experience in ServiceNow implementations, specifically in the telecom domain
• Strong knowledge of ServiceNow modules: SOM-T, TSM, and FSM
• Proficiency in configuring ServiceNow applications and workflows
• Excellent problem-solving and analytical skills
• Strong communication skills to effectively interact with stakeholders
• Ability to work collaboratively in a team-oriented environment
• Experience with ITIL framework and best practices is preferred