Business Analyst – ServiceNow SOMT

Vrinda International; India; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Vrinda International is seeking a seasoned Business Analyst to join its IT Services practice, focusing on ServiceNow SPM and SOMT. You will drive requirements, lead Agile ceremonies, and ensure alignment between business objectives and technical delivery in telecom environments.

The role demands strong UAT leadership, stakeholder management, and knowledge of TM Forum standards (eTOM/OSS/BSS) to optimize service lifecycles and order management.

Formación

• Minimum 5 years in business analysis with IT services focus.
• Proven expertise in ServiceNow SPM and SOMT modules.
• Solid Agile/Scrum background with hands-on UAT.
• Familiarity with TM Forum standards (eTOM, OSS, BSS).
• Deep understanding of telecom service management and order lifecycle.

Responsabilidades

• Lead requirements analysis for ServiceNow SPM and SOMT functionalities.
• Facilitate Agile/Scrum ceremonies and coordinate UAT phases.
• Serve as primary liaison for stakeholders, translating business needs.
• Apply TM Forum standards to refine service management workflows.
• Oversee end-to-end telecom order lifecycle and identify bottlenecks.
• Collaborate with cross-functional teams to deploy and adopt ServiceNow solutions.

Conocimientos

ServiceNow SPM

ServiceNow SOMT

Agile/Scrum

UAT & stakeholder management

TM Forum eTOM OSS BSS

Telecom service lifecycle

Herramientas

ServiceNow

Descripción del empleo

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Job Description

Business Analyst – ServiceNow SOMT

Summary

We are seeking an experienced Business Analyst to join our IT Services team, where you will play a pivotal role in optimizing service management processes within the ServiceNow ecosystem. This position is critical for driving efficiency in the Service Order Management and Tracking (SOMT) modules, ensuring seamless alignment between technical execution and business objectives. The ideal candidate will leverage their deep understanding of telecom service lifecycles and agile methodologies to bridge the gap between stakeholders and development teams, ultimately enhancing the delivery of high-quality telecom solutions.

Responsibilities

• Lead the analysis and definition of requirements for ServiceNow SPM and SOMT functionalities, ensuring they meet complex business needs.
  
• Facilitate Agile/Scrum ceremonies, including sprint planning and reviews, while managing User Acceptance Testing (UAT) phases to validate solution quality.
  
• Serve as the primary liaison for stakeholder management, gathering feedback and translating business requirements into actionable technical specifications.
  
• Apply knowledge of TM Forum standards, specifically eTOM, OSS, and BSS frameworks, to refine service management workflows where applicable.
  
• Oversee the end-to-end telecom order lifecycle, identifying bottlenecks and implementing process improvements to accelerate order fulfillment.
  
• Collaborate with cross-functional teams to ensure the successful deployment and adoption of ServiceNow solutions within the telecom domain.
  

Requirements

Requirements:

• Minimum of 5 years of professional experience in business analysis, with a strong focus on IT services and service management platforms.
  
• Proven expertise in ServiceNow SPM and SOMT modules, demonstrating the ability to configure and optimize these tools for business outcomes.
  
• Solid background in Agile/Scrum methodologies, with hands-on experience in conducting UAT and managing stakeholder expectations.
  
• Familiarity with TM Forum standards, including eTOM, OSS, and BSS, is highly advantageous for understanding industry-specific service models.
  
• Deep understanding of Telecom Service Management principles and the intricacies of the telecom order lifecycle.
  
• Strong analytical skills with the ability to navigate complex service delivery environments and drive continuous improvement.