ServiceNow System Administration Professional

Shashwath Solution; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Shashwath Solution is seeking a highly skilled ServiceNow System Administrator to manage ITSM modules, configurations, and integrations from our Pune-based team.

You will configure workflows, service catalog items, dashboards, and upgrades while following ITIL best practices, collaborating with cross-functional teams to optimize service delivery.

Qualifications

• 5+ years of experience in ServiceNow administration.
• Strong understanding of ITIL processes and ITSM modules.
• Experience with ServiceNow scripting (JavaScript, Script Includes).
• Ability to troubleshoot and resolve technical issues and work independently.

Responsibilities

• Platform Administration: manage user access, configure ITSM modules, implement workflows.
• Service Catalog Management: publish catalog items, configure approvals and notifications.
• Reporting and Analytics: design/develop dashboards and ad-hoc reports.
• Integration: integrate ServiceNow with systems (e.g., AD, email).
• Upgrade and Patch Management: plan/execute upgrades and validate stability.
• Best Practices: adhere to ServiceNow best practices and stay updated.

Skills

ITIL processes

ServiceNow administration

Incident/Problem/Change management

ServiceNow ITSM

Scripting (JavaScript)

Script Includes

Analytical problem-solving

Communication

Tools

JavaScript

Script Includes

Integration concepts

Job description

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities

• Platform Administration:
  • Manage user access and permissions
  • Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
  • Implement and maintain workflows, business rules, and UI policies
  • Troubleshoot and resolve system issues
  • Monitor system performance and optimize as needed
• Service Catalog Management:
  • Create, maintain, and publish service catalog items
  • Configure approval workflows and notifications
  • Manage service offerings and their lifecycle
• Reporting and Analytics:
  • Design, develop, and maintain reports and dashboards
  • Analyze data to identify trends and insights
  • Generate ad-hoc reports as needed
• Integration:
  • Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
  • Configure inbound and outbound integrations
• Upgrade and Patch Management:
  • Plan and execute ServiceNow upgrades and patch installations
  • Test and validate upgrades to ensure system stability
• Best Practices:
  • Adhere to ServiceNow best practices and standards
  • Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications

• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills

• ServiceNow certifications (e.g., Certified System Administrator)
• Experience with ServiceNow integration with other systems
• Knowledge of ITIL v4

Mandatory Key Skills

• JavaScript
• Troubleshoot
• ITIL
• Script Includes
• ITIL processes
• ServiceNow administration
• ServiceNow*