ServiceNow System Administration Professional

Shashwath Solution; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

This role will handle platform administration, service catalog management, reporting and analytics, integration, upgrades, and adherence to best practices to optimize the ServiceNow environment.

Qualifications

• 5+ years of experience in ServiceNow administration.
• Strong understanding of ITIL processes.
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.).
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.).
• Ability to troubleshoot and resolve technical issues.
• Strong problem-solving and analytical skills.

Responsibilities

• Platform Administration: Manage user access and permissions; Configure and customize ServiceNow ITSM modules; Implement and maintain workflows, business rules, and UI policies; Troubleshoot and resolve system issues; Monitor system performance and optimize as needed.
• Service Catalog Management: Create, maintain, and publish service catalog items; Configure approval workflows and notifications; Manage service offerings and their lifecycle.
• Reporting and Analytics: Design, develop, and maintain reports and dashboards; Analyze data to identify trends and insights; Generate ad-hoc reports as needed.
• Integration: Integrate ServiceNow with other systems and applications; Configure inbound and outbound integrations.
• Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations; Test and validate upgrades to ensure system stability.
• Best Practices: Adhere to ServiceNow best practices and standards; Stay up-to-date with the latest ServiceNow features and functionalities.

Skills

ServiceNow

ITIL

JavaScript

Script Includes

Incident Management

Change Management

Service Catalog

ITSM

Job description

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities

• Platform Administration:
  • Manage user access and permissions
  • Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
  • Implement and maintain workflows, business rules, and UI policies
  • Troubleshoot and resolve system issues
  • Monitor system performance and optimize as needed
• Service Catalog Management:
  • Create, maintain, and publish service catalog items
  • Configure approval workflows and notifications
  • Manage service offerings and their lifecycle
• Reporting and Analytics:
  • Design, develop, and maintain reports and dashboards
  • Analyze data to identify trends and insights
  • Generate ad-hoc reports as needed
• Integration:
  • Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
  • Configure inbound and outbound integrations
• Upgrade and Patch Management:
  • Plan and execute ServiceNow upgrades and patch installations
  • Test and validate upgrades to ensure system stability
• Best Practices:
  • Adhere to ServiceNow best practices and standards
  • Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications

• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills

• ServiceNow certifications (e.g., Certified System Administrator)
• Experience with ServiceNow integration with other systems
• Knowledge of ITIL v4

Mandatory Key Skills

• JavaScript
• Troubleshoot
• ITIL
• Script Includes
• ITIL processes
• ServiceNow administration
• ServiceNow*