ServiceNow SPM Developer

Saisystems Technology; Hyderabad, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Saisystems Technology in Hyderabad, India is seeking a skilled ServiceNow Developer to configure and extend SPM/PPM modules, implement workflows, and integrate with Jira and ERP systems. You will translate stakeholder requirements into technical solutions and maintain governance and data quality.

Candidates should have 2-4 years of hands-on ServiceNow development, strong JavaScript skills, and familiarity with Flow Designer, IntegrationHub, and REST/SOAP APIs. A Bachelor's degree is required.

Qualifications

• 2-4 years hands-on ServiceNow development experience.
• Solid knowledge of ServiceNow scripting (JavaScript, GlideRecord, GlideAjax, Glide APIs).
• Experience with Flow Designer, workflow configuration, ACLs, notifications, and the service catalog.
• Understanding of portfolio/project management concepts (demand-to-delivery, stage gates).
• Experience building integrations with external systems via REST/SOAP APIs.
• Familiarity with Agile and Waterfall delivery methods.

Responsibilities

• Configure and develop ServiceNow SPM modules (Demand Management, PPM, Resource Management, Financial Planning).
• Translate requirements into user stories and technical solutions with stakeholders.
• Build and maintain business rules, scripts, UI policies, and Flow Designer flows.
• Configure Workspace components and basic UI Builder customizations.
• Implement workflows for demand intake, project creation, and governance stages.
• Set up resource planning, capacity, and cost plans (rates, chargeback).
• Create reports and dashboards for PMO and leadership.
• Build integrations with Jira, Azure DevOps, ERP/finance, HR via REST/SOAP APIs and IntegrationHub.
• Perform data imports/migrations (Import Sets, Transform Maps) with validation.
• Support upgrades, testing, release management, and defect resolution.
• Follow ServiceNow best practices for scoped apps, update sets, and source control; conduct code reviews.
• Document configurations and designs; support end-user training; mentor juniors.

Skills

ServiceNow development

JavaScript

Glide APIs

REST/SOAP APIs

Flow Designer

UI policies/actions

Import Sets/Transform Maps

Agile/Waterfall

Stakeholder management

Education

Bachelor's degree in Computer Science or equivalent

Tools

Flow Designer

IntegrationHub

REST APIs

Job description

Key Responsibilities

• Configure and develop ServiceNow SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, Agile Development, and Innovation Management.
• Work with stakeholders and senior team members to understand requirements and translate them into user stories and technical solutions.
• Build and maintain business rules, client scripts, script includes, UI policies, UI actions, and Flow Designer flows.
• Configure Portfolio Planning, Project, and Strategic Planning workspaces, including basic UI Builder customizations.
• Implement workflows for demand intake, approval, project creation, and stage-gate governance.
• Set up resource planning, capacity management, and cost plans, including rate cards and chargeback models.
• Create reports, Performance Analytics dashboards, and portfolio views for PMO and leadership.
• Build and support integrations between SPM and other platforms (e.g., Jira, Azure DevOps, ERP/finance systems, HR systems) using REST/SOAP APIs and IntegrationHub.
• Perform data imports and migrations (Import Sets, Transform Maps) from legacy PPM tools or spreadsheets, including data validation.
• Support upgrades, regression testing, and release management, and investigate and resolve defects.
• Follow ServiceNow best practices for scoped apps, update sets, source control, and security, and participate in code reviews.
• Document configurations and technical designs, and support end-user training.
• Share knowledge with and support junior team members where needed.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 2-4 years of hands-on ServiceNow development experience, with at least 1 year on SPM/PPM.
• Solid knowledge of ServiceNow scripting (JavaScript, GlideRecord, GlideAjax, Glide APIs).
• Experience with Flow Designer, workflow configuration, ACLs, notifications, and the service catalog.
• Working knowledge of portfolio and project management concepts such as demand-to-delivery, stage gates, resource capacity planning, and financial tracking.
• Experience building integrations with external systems via REST/SOAP APIs.
• Understanding of the ServiceNow data model and scoped applications.
• Familiarity with Agile and Waterfall delivery methodologies.
• Good analytical, communication, and stakeholder management skills.
• Ability to work independently on defined tasks and escalated issues appropriately.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in SPM, or a plan to obtain it.
• Experience with Performance Analytics, Reporting, and Now Experience UI Framework (UI Builder, workspaces).
• Exposure to Scaled Agile (SAFe) and ServiceNow Agile Development / Strategic Planning.
• Knowledge of ITIL and IT financial management (ITFM/TBM) concepts.
• Familiarity with Git/source control and ATF.
• Prior experience in a PMO or enterprise transformation environment.

Key Competencies

• Platform-first mindset: favors configuration over customization where possible
• Strong problem-solving and troubleshooting ability
• Ownership of assigned work and sound technical judgment
• Clear written and verbal communication with technical and non-technical audiences
• Eagerness to learn and grow with guidance from senior team members
• Collaboration across cross-functional and distributed teams