ServiceNow Specialist II (ServiceNow Developer)

SHI Solutions India Pvt. Ltd.; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

SHI Solutions India Pvt. Ltd., Hyderabad invites a ServiceNow Specialist II (Developer) to design, develop, configure, and optimize ServiceNow solutions across ITSM, ITOM, CSM, HRSD and GRC, delivering automated workflows and reliable integrations.

This role combines hands-on coding with client-facing guidance, requiring strong JavaScript scripting, Flow Designer, REST/SOAP, UI technologies, CMDB/CSDM knowledge, and ITIL familiarity while collaborating with architects, analysts, and project

Qualifications

• Strong experience designing and configuring ServiceNow in multiple modules.
• Proficient in JavaScript, Glide API, Flow Designer and UI Builder.
• Experience with REST/SOAP integrations, MID Server and Integration Hub.
• ITIL knowledge and practice in IT service management.
• Ability to translate business requirements into scalable ServiceNow solutions.

Responsibilities

• Lead discovery workshops to assess current-state processes.
• Translate business requirements into scalable ServiceNow designs and user stories.
• Design, develop, and configure ServiceNow applications across ITSM, ITOM, CSM, HRSD, and GRC.
• Develop integrations with external systems using REST/SOAP APIs.
• Build automated test frameworks and support UAT and platform upgrades.

Skills

ServiceNow

JavaScript

Flow Designer

REST API

UI Builder

Education

Bachelor's degree in CS/IT

Tools

Git

CI/CD

Job description

Job Description

ServiceNow Specialist II (ServiceNow Developer)

Current Needs:

We are looking to add four additional ServiceNow development resources to assist with various capabilities & projects daily. These resources will interact with current Dev staff as well as leadership, and customers and provide daily/weekly updates on status and potential risks to the projects. We will need versatile resources familiar with various modules, so we have and foster depth of knowledge. We are looking for named resources and would like our technical team part of the interview and onboarding process. I ask that based on the current Job description provided, you draft a SOW for our review, like what we have completed in the past engagements.

Role Summary:

The ServiceNow Specialist II (Developer) serves as a critical bridge between client business requirements and the ServiceNow platform’s technical capabilities. This role is responsible for designing, developing, configuring, and optimizing ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes. The Specialist II operates as both a technical contributor and client-facing advisor, ensuring scalable, secure, and high-performing platform implementations.

Key Responsibilities:

• Process Consultation & Solution Design
• Lead discovery workshops to assess current-state processes and identify improvement opportunities
• Translate business requirements into scalable, outcome-driven ServiceNow designs and user stories
• Recommend best practices and industry standards to optimize workflows and automation
• Platform Development & Configuration
• Design, develop, and configure ServiceNow applications across modules such as ITSM, ITOM, CSM, HRSD, and GRC
• Build and maintain workflows using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts
• Develop custom applications and enhancements using ServiceNow Studio and scoped applications
• Integration & Automation
• Architect and implement integrations with external systems using REST/SOAP APIs, MID Server, and Integration Hub
• Automate complex business processes leveraging orchestration and event-driven architecture
• Ensure secure and reliable data exchange across enterprise systems
• Testing, Deployment & Quality Assurance
• Develop and execute unit tests, system tests, and support User Acceptance Testing (UAT)
• Build automated test frameworks and regression testing strategies using ATF (Automated Test Framework)
• Support platform upgrades, patching, and release management activities
• CMDB & Data Integrity
• Support CMDB design, data modeling, and governance practices
• Ensure data accuracy, reconciliation, and alignment with CSDM (Common Service Data Model)
• Customer Engagement & Enablement
• Act as a trusted advisor to stakeholders, providing technical guidance and platform best practices
• Deliver knowledge transfer, training, and post-deployment support to client teams
• Collaborate with cross-functional teams including architects, business analysts, and project managers
• Continuous Improvement & Governance
• Identify opportunities to enhance platform performance, scalability, and maintainability
• Adherent to development standards, security policies, and governance frameworks
• Contribute to documentation, knowledge base articles, and reusable assets

Technical Skills (Expanded):

• Strong proficiency in:
• ServiceNow scripting (JavaScript, Glide API)
• Flow Designer and Workflow Editor
• REST/SOAP integrations and APIs
• ServiceNow UI technologies (UI Builder, Service Portal, Now Experience)
• CMDB design and CSDM framework
• Experience with:
• Integration Hub, MID Server, and orchestration
• Automated Test Framework (ATF)
• Source control and CI/CD pipelines (Git, DevOps tools)
• Performance analytics and reporting dashboards
• Security, ACLs, and role-based access controls

Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) –
• ITIL 4 Foundation

Additional Requirements:

• Strong understanding of ITIL concepts and service management processes
• Experience working with Jira or similar product
• Ability to translate business requirements into technical solutions
• Strong communicator both written and verbal
• Experience working in Agile/Scrum delivery environments
• Strong troubleshooting and problem-solving skills across platform and integrations
• Ability to manage multiple priorities and work in fast-paced environments
• Experience supporting platform upgrades and version migrations
• Strong documentation skills (technical specs, runbooks, SOPs)
• Proven ability to improve operational efficiency through automation
• Knowledge of governance, risk, and compliance principles (especially for GRC work)
• Familiarity with cloud platforms (Azure, AWS) and enterprise architecture concepts

Job Requirements

Technical Skills (Expanded):

• Strong proficiency in:
• ServiceNow scripting (JavaScript, Glide API)
• Flow Designer and Workflow Editor
• REST/SOAP integrations and APIs
• ServiceNow UI technologies (UI Builder, Service Portal, Now Experience)
• CMDB design and CSDM framework
• Experience with:
• Integration Hub, MID Server, and orchestration
• Automated Test Framework (ATF)
• Source control and CI/CD pipelines (Git, DevOps tools)
• Performance analytics and reporting dashboards
• Security, ACLs, and role-based access controls

Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) –
• ITIL 4 Foundation

Additional Requirements:

• Strong understanding of ITIL concepts and service management processes
• Experience working with Jira or similar product
• Ability to translate business requirements into technical solutions
• Strong communicator both written and verbalExperience working in Agile/Scrum delivery environments
• Strong troubleshooting and problem-solving skills across platform and integrations
• Ability to manage multiple priorities and work in fast-paced environments
• Experience supporting platform upgrades and version migrations
• Strong documentation skills (technical specs, runbooks, SOPs)
• Proven ability to improve operational efficiency through automation
• Knowledge of governance, risk, and compliance principles (especially for GRC work)
• Familiarity with cloud platforms (Azure, AWS) and enterprise architecture concepts