Lead Service Now Developer

Keka Technologies Private Limited; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Algoworks is seeking an experienced Lead ServiceNow Developer to provide technical leadership across development, configuration, integrations and platform governance. The role requires hands-on development alongside leading teams and delivering large-scale enterprise implementations.

The candidate will work with ITIL-aligned processes, enterprise integrations, and security requirements to design scalable ServiceNow solutions.

Qualifications

• 7-15 years of experience in ServiceNow development with leadership.
• Deep knowledge of at least two ServiceNow modules (ITSM, HRSD, IRM or SecOps).
• Strong understanding of CMDB, ITOM, CSM and custom app development.
• Proven experience in ServiceNow architecture and enterprise integrations.
• Strong REST, SOAP APIs, LDAP and MID Server experience.
• Exposure to CI/CD, DevOps practices and Agile/Scrum.
• Good understanding of ITIL processes, security and governance.

Responsibilities

• Provide technical leadership across ServiceNow development, configuration, integrations and governance.
• Lead development teams to deliver enterprise-scale ServiceNow implementations.
• Design and deploy apps, workflows, catalogs and integrations across modules.
• Ensure platform architecture, security controls and design standards.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Support platform upgrades, patches and lifecycle management.
• Promote DevOps practices and agile delivery for timely, high-quality releases.

Skills

ServiceNow development

ITSM

HRSD

IR M / SecOps

ITIL

REST/SOAP APIs

LDAP

MID Server

CMDB

ITOM

CSM

Automation

CI/CD

DevOps

Leadership

Job description

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking an experienced Lead ServiceNow Developer to provide technical leadership across ServiceNow development, configuration, integrations and platform governance. The ideal candidate will have strong hands‑on expertise in ServiceNow development along with experience leading development teams and delivering large‑scale enterprise implementations.

The role requires strong knowledge of ServiceNow modules, enterprise integrations, platform architecture, automation and governance. You will collaborate with business stakeholders, Transformation and Operations teams to design scalable solutions aligned with business objectives, ITIL processes, security requirements and ServiceNow best practices.

Key responsibilities:

1.ServiceNow Development & Technical Leadership

• Lead and mentor a team of ServiceNow developers, ensuring adherence to development standards and best practices.
• Define and execute ServiceNow development strategies aligned with organizational objectives.
• Design, develop and deploy ServiceNow applications, workflows, service catalogs and integrations.
• Provide technical leadership across ServiceNow modules including ITSM, ITOM, HRSD, SecOps and custom applications.
• Review technical designs and development deliverables to ensure quality, scalability and maintainability.

2.ServiceNow Architecture & Platform Governance

• Drive ServiceNow platform governance including coding standards, security controls and design frameworks.
• Design scalable ServiceNow architecture and enterprise solutions.
• Establish development and configuration standards across the platform.
• Ensure solutions align with enterprise architecture, security and compliance requirements.
• Support platform lifecycle management and continuous improvement initiatives.

3.Integration & Automation

• Lead complex ServiceNow integrations using REST, SOAP, APIs, LDAP and MID Server.
• Design and implement integrations with enterprise applications and external systems.
• Develop automation and advanced workflows using ServiceNow best practices.
• Explore and implement emerging ServiceNow capabilities including AI/ML where appropriate.
• Ensure integrations are secure, scalable and reliable.

4.Module Development & IT Service Management

• Develop and enhance solutions across key ServiceNow modules.
• Apply strong understanding of ITSM processes and ITIL frameworks.
• Work with CMDB, ITOM, CSM and custom application development.
• Support HRSD, SecOps and other ServiceNow capabilities based on business requirements.
• Ensure ServiceNow solutions support effective service management and operational processes.

5.Stakeholder Collaboration & Requirements Management

• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Communicate technical concepts, solution options and architectural decisions effectively.
• Partner with Transformation and Operations teams to identify opportunities for service improvement.
• Support platform adoption and drive innovation across ServiceNow capabilities.

6.Platform Operations & Continuous Improvement

• Support ServiceNow platform upgrades, patching and maintenance activities.
• Monitor and improve platform performance, stability and reliability.
• Identify technical debt and implement improvements to platform health.
• Ensure alignment with compliance standards and enterprise security policies.
• Contribute to continuous service improvement and platform lifecycle management.

7.DevOps & Agile Delivery

• Support CI/CD pipelines and DevOps practices for ServiceNow development.
• Promote automation and efficient development and deployment processes.
• Work within Agile/Scrum methodologies and participate in sprint planning, reviews and retrospectives.
• Collaborate with cross-functional teams to ensure timely and high‑quality delivery.

Required technical skills and competencies:

• 7-15 years of experience in ServiceNow development, with significant hands‑on development and leadership experience.
• Deep knowledge of at least two ServiceNow modules such as ITSM, HRSD, IRM or SecOps.
• Good understanding of CMDB, ITOM, CSM and custom application development.
• Proven experience in ServiceNow architecture and enterprise integrations.
• Strong experience with REST, SOAP, APIs, LDAP and MID Server.
• Experience with ServiceNow workflows, automation and service catalog development.
• Exposure to CI/CD pipelines, DevOps practices and Agile/Scrum methodologies.
• Strong understanding of ITIL processes, compliance and enterprise security requirements.

Must have skills:

• ServiceNow development.
• ServiceNow ITSM.
• Strong knowledge of at least two ServiceNow modules such as ITSM, HRSD, IRM or SecOps.
• ServiceNow architecture and enterprise integrations.
• REST/SOAP APIs.
• MID Server and LDAP.
• ServiceNow workflows and automation.
• CMDB and ITOM knowledge.
• Team leadership and mentoring experience.
• ServiceNow Certified System Administrator (CSA) certification.

Good to have skills:

• ServiceNow HRSD.
• ServiceNow SecOps.
• ServiceNow IRM.
• ServiceNow CSM.
• CI/CD and DevOps.
• AI/ML capabilities within ServiceNow.
• ITIL processes.
• Certified Implementation Specialist (CIS).

Desired attributes:

• Strong leadership and mentoring capabilities.
• Solution-oriented mindset with strong architectural thinking.
• Excellent stakeholder communication and collaboration skills.
• Strong ownership of technical delivery and platform quality.
• Ability to translate business requirements into scalable technical solutions.
• Strong analytical and problem-solving skills.
• Ability to drive innovation and ServiceNow platform adoption.
• Comfortable working with cross-functional Transformation, Operations and technology teams.
• Strong focus on security, governance, scalability and continuous improvement.