Servicenow Solution Architect

Quess Corp Limited; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Quess Corp Limited in Bengaluru seeks an experienced ServiceNow Architect with 10+ years of IT experience to define scalable platform solutions for ITSM, Service Catalog and integrations. You will lead end-to-end architecture, supervise design, development, testing and upgrades, and mentor teams while ensuring alignment with security, governance and enterprise standards.

Strong expertise in Incident, Problem, Change, Knowledge and Catalog modules, plus REST/SOAP integrations, Flow Designer and

Qualifications

• 10+ years of overall IT experience with hands-on ServiceNow
• Strong expertise in ServiceNow ITSM modules
• Experience with Service Catalog and Request Management
• Experience with UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes and ACLs
• Knowledge of Glide APIs, scheduled jobs and REST/SOAP integrations
• Strong understanding of Flow Designer and Workflow
• Knowledge of CMDB, CSDM, Discovery and Service Mapping preferred
• Experience with upgrades, deployments, testing and release management
• Strong understanding of security, roles, ACLs, authentication and data access

Responsibilities

• Design and architect end-to-end ServiceNow solutions across ITSM and Service Catalog
• Lead architecture, technical design, development, configuration, testing, deployment and support
• Provide strong expertise across Incident, Problem, Change, Request, Knowledge and Catalog modules
• Design and implement Catalog Items, Record Producers, Order Guides, Catalog Variables, Variable Sets and Workflows/Flow Designer
• Develop and maintain integrations with REST, SOAP, IntegrationHub, MID Server, APIs and web services
• Configure and develop UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes and ACLs
• Define best practices for ServiceNow scripting, customization, configuration, performance and maintainability
• Design integration architecture ensuring secure data exchange with external systems
• Lead technical discussions with stakeholders, solution architects, developers and infra teams
• Review technical designs and code for adherence to development standards
• Support CMDB and CSDM-aligned architecture
• Identify opportunities to maximize OOTB capabilities and reduce customizations
• Troubleshoot platform, integration, performance and production issues
• Mentor ServiceNow developers and provide technical leadership
• Participate in upgrades, releases, instance strategy and governance

Skills

ServiceNow ITSM

Service Catalog

Integrations

Workflow design

UI Scripts

Business Rules

Script Includes

ACLs

Glide APIs

Flow Designer

Discovery

Service Mapping

REST/SOAP integrations

IntegrationHub

MID Server

Education

Bachelor's or Master's degree in Computer Science or related field

Tools

IntegrationHub

MID Server

REST

SOAP

Flow Designer

Workflow

Discovery

Service Mapping

Job description

ServiceNow Architect – ITSM, Service Catalog & Integrations

Job Profile Summary

We are seeking an experienced ServiceNow Architect with 10+ years of overall IT experience and strong expertise in the ServiceNow platform, particularly ITSM, Service Catalog, integrations, and platform customization. The candidate will be responsible for designing scalable ServiceNow solutions, defining technical architecture, leading implementations, and ensuring alignment with enterprise architecture, security, governance, and business requirements.

Key Responsibilities

• Design and architect end-to-end ServiceNow solutions across ITSM and Service Catalog.
• Lead architecture, technical design, development, configuration, testing, deployment, and support activities.
• Provide strong expertise across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Design and implement complex Catalog Items, Record Producers, Order Guides, Catalog Variables, Variable Sets, and Workflows/Flow Designer.
• Develop and maintain integrations between ServiceNow and enterprise applications using REST, SOAP, IntegrationHub, MID Server, APIs, and web services.
• Configure and develop UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, Data Policies, and ACLs.
• Define best practices for ServiceNow scripting, customization, configuration, performance, and maintainability.
• Design integration architecture and ensure secure and reliable data exchange between ServiceNow and external systems.
• Lead technical discussions with business stakeholders, solution architects, developers, and infrastructure teams.
• Review technical designs and code to ensure adherence to ServiceNow development standards.
• Support CMDB and CSDM-aligned architecture where applicable.
• Identify opportunities to reduce customizations and maximize the use of out-of-box ServiceNow capabilities.
• Troubleshoot complex platform, integration, performance, and production issues.
• Mentor ServiceNow developers and provide technical leadership to project teams.
• Participate in upgrades, releases, instance strategy, deployment, and platform governance.

Mandatory Technical Skills

• 10+ years of overall IT experience with significant hands-on ServiceNow experience.
• Strong expertise in ServiceNow ITSM modules.
• Strong experience with Service Catalog and Request Management.
• Client Scripts
• UI Actions
• Business Rules
• Script Includes
• ACLs
• Glide APIs
• Scheduled Jobs
• Experience with REST/SOAP integrations, IntegrationHub, MID Server, APIs, and web services.
• Strong understanding of Flow Designer and Workflow.
• Experience designing scalable and maintainable ServiceNow architecture.
• Knowledge of CMDB, CSDM, Discovery, and Service Mapping is preferred.
• Experience with ServiceNow upgrades, deployments, testing, and release management.
• Strong understanding of ServiceNow security, roles, ACLs, authentication, and data access.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Technical Architect (CTA) or relevant architect-level certification is highly desirable.

Education

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Ability to translate business requirements into scalable technical solutions.
• Strong leadership, mentoring, and technical decision-making capabilities.
• Ability to work effectively in Agile and enterprise delivery environments.

Experience Level

Overall Experience: 10+ Years

Relevant ServiceNow Experience: 7+ Years preferred

Role Type: ServiceNow Architect / Technical Architect

Primary Focus: ITSM | Service Catalog | Integrations | ServiceNow Development & Architecture