ServiceNow Project Manager

Genpact; Delhi; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Genpact is hiring a ServiceNow Project Manager to lead complex, product-based service delivery for global clients. You will coordinate cross-functional teams, define scope, timelines and success metrics, and ensure delivery quality and client satisfaction.

The role requires 8+ years in IT project management with at least 2 years on ServiceNow projects, strong communication, and the ability to align work hours with customers abroad.

Qualifications

• 8+ years of IT project management experience, including 2 years on ServiceNow projects.
• Ability to quickly understand client business processes and design supporting solutions.
• Experience in requirements gathering workshops and business analysis.
• Proven track record delivering ServiceNow modules (ITSM, CSM, ITOM, HRSD) or custom apps.

Responsibilities

• Manage project scope, timelines, deliverables with stakeholders and technical teams.
• Track, monitor, and report progress, quality, budget, and timelines.
• Provide regular status updates and risk/issue management.
• Enforce ServiceNow best practices and governance.
• Offer consultancy on Genpact Digital products and ensure customer satisfaction.

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people, we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Service Now Project Manager

Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers.

The group is expanding to cater to the growing number of varied and exciting projects and customers.

This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.

Responsibilities

• Project Management of product-based solutions
• Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams.
• Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
• Monitor project progress and deliver regular status updates to stakeholders.
• Identify, mitigate, and manage risks and issues throughout the project lifecycle.
• Enforce ServiceNow best practices and governance standards.
• Provide consultancy to customers on Genpact Digital products
• Take responsibility for customer satisfaction and building a long-term relationship with key customers

Qualifications we seek in you!

Minimum Qualifications

• 8+ years of experience in IT project management, with at least 2 years managing ServiceNow projects.
• Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it.
• Experience in leading requirements gathering workshops and business analysis
• Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps.
• Strong understanding of Agile and Waterfall methodologies; PMP, Scrum Master, or Prince2 certification is a plus.
• Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to align working hours when needed to customers abroad

Preferred qualifications

• Experience in Business Process Management software
• Experience with BPM tools like Service Now, Appian or Remedy, etc.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.