Sr. Developer - Enterprise Application ServiceNow N 4B

Genpact Ltd.; Mumbai City; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Genpact Ltd. in Mumbai is seeking a senior ServiceNow developer to design, build, and customize enterprise ServiceNow applications. You will work with stakeholders to translate business needs into scalable technical solutions and optimize platform functionality.

You will configure workflows, forms, reports, and integrations, provide technical support, and ensure high performance through testing and QA. ITIL and ServiceNow certifications are valued, with opportunities to grow in a fast-moving,

Qualifications

• Bachelor's or master's degree in computer engineering, computer science or IT.
• ITIL v3 Foundation and ServiceNow certification are required or highly preferred.
• Advanced English language proficiency.

Responsibilities

• Collaborate with stakeholders to understand requirements and translate them into technical solutions.
• Design, develop, and customize ServiceNow applications and modules.
• Configure ServiceNow workflows, forms, reports, and integrations.
• Provide technical expertise and support for ServiceNow platform including troubleshooting.
• Conduct testing and quality assurance to ensure reliability and performance.

Skills

ServiceNow Discovery

Incident Management

ServiceNow Platform

Sales & Order Management

Education

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Master's - Software Engineering

Tools

ITIL V3 Foundation

ServiceNow Certified Application Developer

Job description

Sr. Developer - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Collaborate with stakeholders to understand requirements and translate them into technical solutions;
• Design, develop, and customize ServiceNow applications and modules based on business needs;
• Configure ServiceNow workflows, forms, reports, and integrations to optimize platform functionality;
• Provide technical expertise and support for ServiceNow platform including troubleshooting and issue resolution;
• Conduct testing and quality assurance to ensure the reliability and performance of ServiceNow solutions;
• Stay updated on ServiceNow best practices, new features, and industry trends to drive innovation and continuous improvement.
• Collaborate with stakeholders to understand requirements and translate them into technical solutions;
• Design, develop, and customize ServiceNow applications and modules based on business needs;
• Configure ServiceNow workflows, forms, reports, and integrations to optimize platform functionality;
• Provide technical expertise and support for ServiceNow platform including troubleshooting and issue resolution;
• Conduct testing and quality assurance to ensure the reliability and performance of ServiceNow solutions;
• Stay updated on ServiceNow best practices, new features, and industry trends to drive innovation and continuous improvement.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ITIL V3 Foundation - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

ServiceNow Discovery, ServiceNow Incident Management, ServiceNow Platform, ServiceNow Sales and Order Management

Language

English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Enterprise Application ServiceNow N

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.