ServiceNow Tech Lead

Genpact; Bengaluru Urban; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

Genpact in Bengaluru is seeking a Principal Consultant – ServiceNow Tech Lead to own the technical direction and mentor a team of developers. You will collaborate with clients to design and implement ServiceNow solutions, from feature enhancements to full deployment.

The role requires strong JavaScript skills, CSA and Implementor certs, and hands-on experience with integrations, workflows, and upgrades. You will drive sprint activities, code reviews, and ensure quality while supporting

Qualifications

• Experience in ServiceNow development and client projects.
• Certified System Administrator with implementor certifications.
• Prefers experience in S2P, FSO disputes, Service Mapping.
• Greenfield ServiceNow module implementation.
• Strong JavaScript, debugging, and update set experience.
• Hands-on with Business Rules, Client Scripts, UI policies, APIs.
• Experience with third-party integrations (REST, SOAP).
• Excellent client-facing communication and collaboration.

Responsibilities

• Act as technical owner and lead developers.
• Mentor and guide a team of developers.
• Design and develop ServiceNow solutions from feature enhancements to deployments.
• Lead agile sprint tasks, testing, and code reviews.
• Create and maintain technical documentation.
• Coordinate with clients, architects, BAs, and developers.
• Provide production support and issue resolution.
• Participate in knowledge-transfer sessions.
• Stay current with ServiceNow capabilities.
• Coordinate upgrades and sub-production testing.

Skills

ServiceNow Development

Technical leadership

JavaScript

Client communication

Agile/sprint

Education

CSA certification

Implementor certs (CSM/HRSD/ITSM)

Tools

Azure DevOps

Jira

Rally

ServiceNow

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for the role of Principal Consultant – Service Now Tech Lead

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Responsibilities

• You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
• Mentor and lead a team of developers.
• Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
• Reviews design and code per sprint to ensure quality.
• Creation and customization of complex workflows and custom workflow activities.
• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
• Contribute and review user stories.
• Build and maintain technical documentation.
• Monitor health, usage, and overall compliance of ServiceNow and its applications
• Develop a keen understanding of the products we implement and client business.
• Provide production support and be able to resolve problems under pressure.
• Assists in project estimation.
• Participate in regular Knowledge Transfer sessions with ServiceNow Developers
• Stay current with new and updated capabilities of the ServiceNow Platform
• Coordinate upgrades to Production and Sub-Production instances
• Coordinate sub-production testing, evaluation, and regression remediation
• Participate in blueprinting workshops and contribute with documentation and effort estimation.
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as mean to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant experience ServiceNow Development.
• Demonstrate prior experience in leading client projects as a technical lead.
• Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.). Experience on S2P, FSO dispute, Service mapping would be preferred.
• One greenfield implementation of any ServiceNow module.
• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...
• Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.
• Good understanding of ServiceNow Best practices in scripting, integration.
• Experience in deploying code from Lower instance to Production.
• Experience in Cloning and Upgrades.
• Excellent communication Skills for client facing roles.
• Good management, analytics, problem solving & interpersonal skills
• Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills

• Knowledge of Azure DevOps/ TFS / Jira / Rally Etc..

Equal Opportunity Employer statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.