Architect - Enterprise Application ServiceNow N 4D

Genpact; Mumbai City; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact Ltd. is seeking an Architect for Enterprise Application specializing in ServiceNow in Mumbai. You will design and architect ServiceNow solutions, develop custom apps, and guide teams to implement best practices across the platform.

Join a fast-moving AI-driven environment and help global enterprises transform operations with scalable ServiceNow enhancements, integrations, and upgrades. This role emphasizes collaboration, innovation, and hands-on leadership within a dynamic team.

Qualifications

• Bachelors degree in Computer Engineering, Computer Science, or Information Technology.
• Masters degree in Software Engineering or related field is preferred.
• Strong understanding of ServiceNow architecture and integration patterns.
• Experience leading complex ServiceNow implementations across modules.

Responsibilities

• Design and architect ServiceNow solutions that align with business requirements.
• Develop and implement custom applications, integrations, and configurations in ServiceNow platform.
• Provide technical leadership and guidance to development teams in ServiceNow best practices.
• Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Stay updated with latest trends and developments in ServiceNow platform and recommend innovative solutions.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

ServiceNow Platform

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

ServiceNow Platform

Job description

Architect - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Design and architect ServiceNow solutions that align with business requirements;
• Develop and implement custom applications, integrations, and configurations in ServiceNow platform;
• Provide technical leadership and guidance to development teams in ServiceNow best practices;
• Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning;
• Collaborate with stakeholders to gather requirements and translate them into technical solutions;
• Stay updated with latest trends and developments in ServiceNow platform and recommend innovative solutions.
• Design and architect ServiceNow solutions that align with business requirements;
• Develop and implement custom applications, integrations, and configurations in ServiceNow platform;
• Provide technical leadership and guidance to development teams in ServiceNow best practices;
• Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning;
• Collaborate with stakeholders to gather requirements and translate them into technical solutions;
• Stay updated with latest trends and developments in ServiceNow platform and recommend innovative solutions.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Certifications

• Certified System Administrator – ServiceNow - ServiceNowServiceNow

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Risk Management
• ServiceNow Platform
• Storytelling

Language

English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Enterprise Application ServiceNow N

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.