Manager - Enterprise Application ServiceNow N 4D

1401 Genpact India Pvt. Ltd.; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Genpact Ltd. is seeking a senior ServiceNow lead in Bengaluru to steer a team of developers and admins, architect best practices, and drive enterprise ServiceNow solutions. You will collaborate with product, security, and IT teams to capture requirements, design scalable workflows, and deliver secure, stable platforms.

The role emphasizes hands-on governance, training, and staying ahead of industry trends in ServiceNow with a focus on delivering measurable business outcomes for global clients.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• ITIL and ServiceNow certifications are preferred.
• Hands-on experience with ServiceNow implementations.

Responsibilities

• Lead and manage a team of ServiceNow developers and administrators.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Oversee the configuration, customization, and integration of ServiceNow modules.
• Ensure the stability, performance, and security of the ServiceNow platform.
• Provide training and support to end users on ServiceNow functionality.
• Stay current on trends and best practices related to ServiceNow implementations.

Skills

ServiceNow Discovery

Incident Management

ServiceNow Platform

Sales and Order Management

English Proficiency (C1)

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

ITIL Foundation

ITIL V3 Foundation

ServiceNow Certified Application Developer

ServiceNow Certified System Administrator

ITIL/ EXIN certifications

Job description

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle company's most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead and manage a team of ServiceNow developers and administrators;
• Develop and implement ServiceNow best practices and standards;
• Collaborate with cross-functional teams to gather requirements and design solutions;
• Oversee the configuration, customization, and integration of ServiceNow modules;
• Ensure the stability, performance, and security of the ServiceNow platform;
• Provide training and support to end users on ServiceNow functionality;
• Stay current on industry trends and best practices related to ServiceNow implementation and management.
• Lead and manage a team of ServiceNow developers and administrators;
• Develop and implement ServiceNow best practices and standards;
• Collaborate with cross-functional teams to gather requirements and design solutions;
• Oversee the configuration, customization, and integration of ServiceNow modules;
• Ensure the stability, performance, and security of the ServiceNow platform;
• Provide training and support to end users on ServiceNow functionality;
• Stay current on industry trends and best practices related to ServiceNow implementation and management.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering
• Certifications ITIL Foundation - Axelos
• ITIL V3 Foundation - Axelos
• ServiceNow Certified Application Developer - ServiceNow
• ServiceNow Certified System Administrator (CSA) - Udemy
• Set of certifications from IT Infrastructure Library (ITIL) - EXIN

Required Skills

• ServiceNow Discovery
• ServiceNow Incident Management
• ServiceNow Platform
• ServiceNow Sales and Order Management
• Language English Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - Enterprise Application - ServiceNow Functional Remote Type - Office Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want - and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.