Manager - Enterprise Application ServiceNow N 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Hyderabad; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Genpact in Hyderabad is seeking a Manager for Enterprise Application focused on ServiceNow. You will lead a team of developers and admins, setting standards and driving scalable solutions across the platform.

You will collaborate with cross-functional teams to gather requirements, oversee configuration and integration, ensure platform stability and security, and provide end-user training. This role suits seasoned professionals driving AI-enabled transformations.

Qualifications

• Bachelor's degree in Computer Engineering.
• Bachelor's degree in Computer Science.
• Bachelor's degree in Information Technology.
• Master's degree in Software Engineering.

Responsibilities

• Lead and manage a team of ServiceNow developers and administrators.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Oversee the configuration, customization, and integration of ServiceNow modules.
• Ensure the stability, performance, and security of the ServiceNow platform.
• Provide training and support to end users on ServiceNow functionality.
• Stay current on industry trends and best practices related to ServiceNow implementation and management.

Skills

ServiceNow Discovery

ServiceNow Incident Management

ServiceNow Platform

ServiceNow Sales and Order Management

Education

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Masters - Software Engineering

Job description

Manager - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead and manage a team of ServiceNow developers and administrators;
• Develop and implement ServiceNow best practices and standards;
• Collaborate with cross-functional teams to gather requirements and design solutions;
• Oversee the configuration, customization, and integration of ServiceNow modules;
• Ensure the stability, performance, and security of the ServiceNow platform;
• Provide training and support to end users on ServiceNow functionality;
• Stay current on industry trends and best practices related to ServiceNow implementation and management.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Certifications

• ITIL Foundation - Axelos
• ITIL V3 Foundation - Axelos
• ServiceNow Certified Application Developer - ServiceNow
• ServiceNow Certified System Administrator (CSA) - Udemy
• Set of certifications from IT Infrastructure Library (ITIL) - EXIN

Required Skills

• ServiceNow Discovery
• ServiceNow Incident Management
• ServiceNow Platform
• ServiceNow Sales and Order Management

Language: English

Language Proficiency: Advanced - C1

Job Type

Regular

Master Skill List

Enterprise Application - ServiceNow Functional

Remote Type

Office

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.