Director - Application Development 3

Genpact Ltd.; Pune District; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

Genpact Ltd. is seeking a Director for Application Development located in Pune. This role demands deep expertise in ServiceNow modules and strong presales acumen to tailor solutions for enterprise clients.

You will lead demonstrations, craft proposals, and collaborate with onshore leadership to align technology with business needs. Ideal candidates bring extensive IT industry experience with ServiceNow, exceptional communication, and proven ability to drive large-scale bids and customer

Qualifications

• Minimum Qualifications experience in the IT industry with ServiceNow platform.
• Deep understanding of ServiceNow modules: ITSM, ITOM, HRSD, CSM, SecOps, Finance, Supply Chain.
• Experience supporting a Sales team in presales and large bids.
• Excellent customer-facing, presentation and communication skills.

Responsibilities

• Demonstrate expertise in core ServiceNow modules (ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO).
• Present ServiceNow solutions to clients in a value-led approach.
• Assist Sales in qualification of customer needs and pre-demo analysis.
• Assess customer strategic needs and build client relationships onsite.
• Generate proposals with service components, pricing, and assumptions.
• Evaluate ServiceNow products to improve services and align with leadership.
• Produce sales proposals and technical documentation detailing cost savings and benefits.
• Create compelling demos and demonstrate ServiceNow effectively to varied audiences.
• Provide technical leadership during client workshops and stakeholder presentations.
• Collaborate with enterprise architecture to ensure policy compliance.

Skills

Communication skills

Business analysis

Presales experience

Client engagement

Presentation skills

Education

BSc Computer Science

BSc Computer Engineering

Tools

ServiceNow platform

ServiceNow Presales Accreditations

ServiceNow System Administrator

Udemy Certifications

Job description

Director - Application Development

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsibilities

• Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
• Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2.
• Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow.
• Hands-on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Qualifications we seek in you!

• Minimum Qualifications experience in the IT industry technical experience with the ServiceNow platform
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
• Worked in presales environments with experience on large scale ServiceNow bids
• Experience supporting a Sales team to win new business in new and existing accounts
• Excellent customer facing, presentation and communication skills (written and verbal)
• Good business analysis and requirements analysis skills
• Must be able to work as part of a small team with minimal day-to-day supervision

Preferred Qualifications/ Skills

• BSc in Computer Science or Computer Engineering
• ServiceNow Presales Accreditations
• ServiceNow Systems Administrator certification
• Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
• Certifications Certified Cloud Security Professional - Udemy
• Udemy Required Skills Agile Methodology, Change Management, Client Relations, Collaboration Tools, Database Server, Design Thinking, Executive Presence, Greenplum Database, Inclusion, Microsoft Power Business Intelligence (PBI), Microsoft SQL Developer, Microsoft SQL Server, Microsoft SQL Server Reporting Services, Modernizing Operations, MySQL, Oracle Enterprise Resource Planning (ERP) Systems, People Leadership, Personal Effectiveness, PL/SQL (Programming Language), Risk Management, SQL Server Integration Services (SSIS), Stored Procedures, Storytelling Language English Language Proficiency - Advanced - C1

Job Location / Type / Shift

Additional Job Location - Job Type Regular Master Skill List - Application Development Remote Type - Remote Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work.