ServiceNow Platform Architect

Nordex India; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Nordex India seeks a Senior ServiceNow Platform Architect in Chennai to define and govern the overall ServiceNow architecture, roadmap, and platform standards. The role ensures scalable, secure, and high-performing solutions aligned with enterprise architecture and ITIL best practices.

You will lead design for ITSM, ITOM, CMDB, Discovery, HAM/SAM, HRSD, CSM, and related modules, and oversee integrations using REST, SOAP, IntegrationHub, MID Server, SSO, OAuth, and SCIM.

Qualifications

• Bachelor's or Master's degree in CS, IS, or a related field.
• 6–12 years of ServiceNow experience with architectural or technical leadership.
• Strong ITSM/ITOM/CMDB expertise and integration experience.

Responsibilities

• Define and maintain ServiceNow platform architecture, standards, and governance.
• Lead solution design for ITSM, ITOM, CMDB, Discovery, and related modules.
• Design and oversee integrations via REST, SOAP, and IntegrationHub.
• Drive CMDB, Discovery, and Service Mapping strategy and data governance.

Skills

ServiceNow architecture

ITSM

ITOM

CMDB

Discovery

Service Mapping

Scripting

IntegrationHub

REST

SSO/OAuth

DevSecOps

Leadership

Mentoring

Education

Bachelor's or Master's degree in CS/IS or related field

Tools

ServiceNow

MID Server

REST

SOAP

IntegrationHub

OAuth

SCIM

Flow Designer

ACLs

Job description

Job Title: ServiceNow Platform Architect

Location: Chennai, India

Role Summary

The ServiceNow Platform Architect is responsible for defining and governing the overall ServiceNow architecture, roadmap, and platform standards. The role ensures scalable, secure, and high-performing solutions aligned with enterprise architecture, ITIL best practices, and business objectives. The architect works closely with stakeholders, developers, administrators, and application managers to deliver integrated solutions across ServiceNow modules.

Key Responsibilities

• Define and maintain ServiceNow platform architecture, standards, and governance.
• Lead solution design for ITSM, ITOM, CMDB, Discovery, HAM/SAM, HRSD, CSM, and related modules.
• Design and oversee integrations using REST, SOAP, IntegrationHub, MID Server, SSO, OAuth, and SCIM.
• Drive CMDB, Discovery, and Service Mapping strategy and data governance.
• Ensure platform security, performance, scalability, and availability.
• Establish development standards, testing strategies, release management, and CI/CD practices.
• Collaborate with Enterprise Architecture, Infrastructure, Security, and Data teams.
• Lead technical reviews, platform upgrades, and architectural governance.
• Mentor developers and administrators, driving engineering best practices.
• Act as the primary technical liaison with ServiceNow and implementation partners.

Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 6-12 years of ServiceNow experience, including 3-5+ years in architecture or technical leadership roles.
• Strong expertise in ITSM, ITOM, CMDB, Discovery, Service Mapping, and HAM/SAM.
• Deep knowledge of ServiceNow scripting, Flow Designer, IntegrationHub, ACLs, and platform architecture.
• Experience with enterprise integrations, performance tuning, and DevSecOps practices.
• Strong understanding of ITIL v4 and Service Management best practices.

Key Competencies

• Strong communication and stakeholder management skills.
• Strategic thinking with excellent problem-solving ability.
• High ownership, accountability, and attention to detail.
• Ability to work in a fast-paced, global, cross-functional environment.
• Strong leadership and mentoring capabilities.

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

Experience Level Senior Level