ServiceNow Platform Administrator

Overland Contracting Inc.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Overland Contracting Inc. in Pune, India is seeking a ServiceNow Platform Administrator to own the operational health, hygiene, and day-to-day administration of the enterprise ServiceNow platform.

This role ensures stability, security, performance, and alignment to enterprise governance standards. Reporting to the Director of D&IT Business Systems, this role serves as the operational backbone of the platform, handling instance management, access governance, release coordination, monitoring,

Qualifications

• Platform Administration & Operations responsibilities across ServiceNow

Responsibilities

• Monitor platform health, performance, and availability across production and non-production instances
• Manage scheduled jobs, system logs, and dashboards to proactively resolve issues
• Coordinate upgrades, patches, and instance clones with ServiceNow and internal teams
• Support performance tuning, query optimization, and platform hygiene initiatives
• Manage users, groups, roles, ACLs, and access controls in line with security policies
• Conduct periodic access reviews and support audit requests
• Enforce separation of duties, least-

Job description

Job Description:

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Req Id :116213

Job Title :ServiceNow Platform Administrator

Business Unit sector :CPL-BECIO-CIO

Department:BVCPL CIO

Work Location :INPUNE

Opportunity Type :Staff

Relocation eligible :Yes

Full time/Part time :Full-Time

Contract Hire Only for this Project:No

Visa Sponsorship Available:No

Recruiter:Indranee Bindu

Job Summary

We are seeking a ServiceNow Platform Administrator to own the operational health, hygiene, and day-to-day administration of BVs enterprise ServiceNow platform. This role is responsible for ensuring the platform remains stable, secure, performant, and aligned to enterprise governance standards.

Reporting to the Director of D&IT Business Systems, this role serves as the operational backbone of the platform, handling instance management, access governance, release coordination, monitoring, and platform hygiene across multiple domains (ITSM, ITAM (SAM/HAM), ITOM, IRM, SecOps, SPM, CMDB).

The position operates on a follow-the-sun model (overlapping coverage), providing operational coverage that complements onshore teams and ensures continuous platform availability for global BV users.

This is primarily an administration role (80%), with 20% allocated to light development work, supporting small enhancements, simple workflow configurations, and minor scripting tasks as backlog demand requires.

Key Responsibilities

Platform Administration & Operations (Primary Focus - 80%)

Instance Management & Platform Health

• Monitor platform health, performance, and availability across production and non-production instances
• Manage scheduled jobs, system logs, and platform monitoring dashboards to proactively identify and resolve issues
• Coordinate family upgrades, patches, and instance clones in partnership with ServiceNow and internal teams
• Support performance tuning, query optimization, and platform hygiene initiatives

User Access & Security Administration

• Manage users, groups, roles, ACLs, and access controls in alignment with security policies
• Conduct periodic access reviews and support audit requests
• Enforce separation of duties, least-