ServiceNow Platform Administrator

Black & Veatch; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Black & Veatch is seeking a ServiceNow Platform Administrator to own the operational health, hygiene, and day-to-day administration of BV's enterprise ServiceNow platform. The role ensures stability, security, performance, and governance, reporting to the Director of D&IT Business Systems.

Responsibilities include instance management, access governance, release coordination, and platform hygiene across ITSM, ITAM, ITOM, and more, with an 80/20 mix of admin work to lightweight development.

Qualifications

• Minimum 3 years of hands-on ServiceNow platform administration experience.
• ServiceNow Certified System Administrator (CSA).
• Strong understanding of ServiceNow architecture, data model, and core tables.
• Experience managing users, groups, roles, ACLs, and access controls.
• Hands-on experience with Update Sets, application scoping, and release management.
• Experience with instance upgrades, cloning, and patch management.
• Working knowledge of JavaScript for light scripting (Business Rules, Client Scripts, UI Policies).
• Experience with Flow Designer, workflows, and basic automation.
• Experience working in Agile delivery environments and ITIL-aligned operations.
• Excellent communication and documentation skills (English proficiency required for global team collaboration).

Responsibilities

• Monitor platform health, performance, and availability across production and non-production instances.
• Manage scheduled jobs, system logs, and platform monitoring dashboards to proactively identify and resolve issues.
• Coordinate family upgrades, patches, and instance clones in partnership with ServiceNow and internal teams.
• Support performance tuning, query optimization, and platform hygiene initiatives.
• Manage users, groups, roles, ACLs, and access controls in alignment with security policies.
• Conduct periodic access reviews and support audit requests.
• Enforce separation of duties, least-privilege access, and SOX/compliance controls as applicable.
• Maintain SSO/SAML integration, MFA, and authentication configurations.
• Manage Update Sets, application repositories, and deployment pipelines across DEV - TEST - PROD.
• Coordinate release windows, change management approvals, and deployment validation.
• Maintain instance synchronization, data refreshes, and environment readiness for development and UAT teams.
• Support rollback procedures and emergency change protocols.
• Serve as first-line operational support for platform-related incidents and service requests.
• Triage, troubleshoot, and resolve L2/L3 platform issues within defined SLAs.
• Partner with ServiceNow Technical Support for HI cases, vendor escalations, and product defects.
• Maintain incident logs, root-cause analysis, and post-incident documentation.
• Maintain admin runbooks, standard operating procedures, and platform documentation.
• Enforce configuration standards, naming conventions, and platform best practices.
• Maintain and support CMDB hygiene, baseline configuration audits, and platform governance reviews.
• Contribute to knowledge articles and internal training materials.
• Light Development & Configuration: support small enhancements and configuration changes (Business Rules, Client Scripts, UI Policies, ACLs).
• Build and maintain simple Flow Designer flows, subflows, and notifications.
• Configure forms, lists, views, catalog items, and dashboards as needed.
• Assist with minor scripting tasks under the guidance of senior developers.
• Coordinate with Developers and Capability Leads to ensure consistency with platform standards.
• Follow-the-Sun: overlapping operational coverage with global teams, handoffs, and on-call rotations.

Skills

ServiceNow Admin

JavaScript

Flow Designer

ITIL

Agile delivery

Documentation

Access control

SOX Compliance

Education

Bachelor's degree

Tools

Update Sets

ServiceNow Upgrades

Discovery

Service Mapping

REST/SOAP

MID Server

IntegrationHub

Job description

Date: Jul 23, 2026

Location:

Pune, MH, IN

Company: Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Req Id : 116213

Job Title : ServiceNow Platform Administrator

Business Unit sector : CPL-BECIO-CIO

Department: BVCPL CIO

Work Location : INPUNE

Opportunity Type : Staff

Relocation eligible : Yes

Full time/Part time : Full-Time

Contract Hire Only for this Project: No

Visa Sponsorship Available: No

Job Summary

We are seeking a ServiceNow Platform Administrator to own the operational health, hygiene, and day-to-day administration of BV's enterprise ServiceNow platform. This role is responsible for ensuring the platform remains stable, secure, performant, and aligned to enterprise governance standards.

Reporting to the Director of D&IT Business Systems, this role serves as the operational backbone of the platform, handling instance management, access governance, release coordination, monitoring, and platform hygiene across multiple domains (ITSM, ITAM (SAM/HAM), ITOM, IRM, SecOps, SPM, CMDB).

The position operates on a follow-the-sun model (overlapping coverage), providing operational coverage that complements onshore teams and ensures continuous platform availability for global BV users.

This is primarily an administration role (80%), with 20% allocated to light development work, supporting small enhancements, simple workflow configurations, and minor scripting tasks as backlog demand requires.

Key Responsibilities

Platform Administration & Operations (Primary Focus - 80%)

• Monitor platform health, performance, and availability across production and non-production instances
• Manage scheduled jobs, system logs, and platform monitoring dashboards to proactively identify and resolve issues
• Coordinate family upgrades, patches, and instance clones in partnership with ServiceNow and internal teams
• Support performance tuning, query optimization, and platform hygiene initiatives

User Access & Security Administration

• Manage users, groups, roles, ACLs, and access controls in alignment with security policies
• Conduct periodic access reviews and support audit requests
• Enforce separation of duties, least-privilege access, and SOX/compliance controls as applicable
• Maintain SSO/SAML integration, MFA, and authentication configurations

Release & Environment Management

• Manage Update Sets, application repositories, and deployment pipelines across DEV - TEST - PROD
• Coordinate release windows, change management approvals, and deployment validation
• Maintain instance synchronization, data refreshes, and environment readiness for development and UAT teams
• Support rollback procedures and emergency change protocols

Operational Support & Incident Triage

• Serve as first-line operational support for platform-related incidents and service requests
• Triage, troubleshoot, and resolve L2/L3 platform issues within defined SLAs
• Partner with ServiceNow Technical Support (NowSupport) for HI cases, vendor escalations, and product defects
• Maintain incident logs, root-cause analysis, and post-incident documentation

Platform Governance & Documentation

• Maintain admin runbooks, standard operating procedures, and platform documentation
• Enforce configuration standards, naming conventions, and platform best practices
• Maintain and support CMDB hygiene, baseline configuration audits, and platform governance reviews
• Contribute to knowledge articles and internal training materials

Light Development & Configuration (Secondary Focus - 20%)

• Support small enhancements and configuration changes (Business Rules, Client Scripts, UI Policies, ACLs)
• Build and maintain simple Flow Designer flows, subflows, and notifications
• Configure forms, lists, views, catalog items, and dashboards as needed
• Assist with minor scripting tasks under the guidance of senior developers
• Coordinate with Developers and Capability Leads to ensure consistency with platform standards

Follow-the-Sun Operational Coverage

• Provide overlapping operational coverage with onshore (US-based) teams
• Participate in handoff protocols, shift transitions, and global on-call rotations
• Maintain clear documentation of in-flight issues, pending tasks, and escalation status during handoffs
• Support off-hours releases, urgent incidents, and global business continuity as required

Management Responsibilities

Individual Contributor

Preferred Qualifications

• Minimum 3 years of hands‑on ServiceNow platform administration experience
• ServiceNow Certified System Administrator (CSA)
• Strong understanding of ServiceNow platform architecture, data model, and core tables
• Experience managing users, groups, roles, ACLs, and access controls
• Hands‑on experience with Update Sets, application scoping, and release management
• Experience with instance upgrades, cloning, and patch management
• Working knowledge of JavaScript for light scripting (Business Rules, Client Scripts, UI Policies)
• Experience with Flow Designer, workflows, and basic automation
• Experience working in Agile delivery environments and ITIL‑aligned operations
• Excellent communication and documentation skills (English proficiency required for global team collaboration)

Preferred

• ServiceNow Certified Implementation Specialist (CIS) in any module (e.g., CIS‑ITSM)
• ITIL v4 Foundation certification
• Experience with:
• CMDB administration, Discovery, and Service Mapping
• Integration management (REST/SOAP, IntegrationHub, MID Server)
• Performance Analytics and reporting administration
• Experience operating in a follow‑the‑sun support model with global teams
• Familiarity with enterprise change management and compliance practices
• Experience supporting platforms in regulated or large‑scale enterprise environments

Minimum Qualifications

Bachelor degree in Computer Science or related field OR equivalent work experience. In addition to the education requirements, four to six years related experience. All applicants must be able to complete pre‑employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Certifications

Industry Certification.

Work Environment/Physical Demands

Typical office environment. Occasional overtime. Willing to support servers anytime. Willing to carry a rotating "front-line" pager for a week at a time per month/quarter, Willing to work off‑shift hours, Limited travel, May require lifting equipment up to 50 lbs. May require physical labor of climbing ladders, bending and kneeling for an extended period of time.

Competencies

Salary Plan

ITS: Information Technology Service

Job Grade

015

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance‑based bonus program.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.