ServiceNow Platform & Access Management Administrator

Qloron Technology; Nagpur District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Qloron Technology is seeking an experienced ServiceNow Platform & Access Management Administrator to manage day-to-day ServiceNow platform administration, user access governance, platform operations, security compliance, and production support.

The ideal candidate will have strong hands-on experience with ServiceNow Administration, User & Role Management, ACLs, RBAC, Access Governance, Platform Operations, and Instance Management in an enterprise-scale environment.

Qualifications

• Hands-on ServiceNow administration experience in an enterprise environment.
• Strong understanding of user access governance and RBAC.
• Experience with platform operations, upgrades, and maintenance.

Responsibilities

• Manage day-to-day ServiceNow platform administration and configuration.
• Configure and maintain users, groups, roles, ACLs, and delegated administration.
• Manage system properties, update sets, plugins, and scheduled jobs.

Skills

ServiceNow Administration

User & Role Management

ACL Configuration

RBAC

Access Governance

Platform Operations

Instance Management

Tools

MID Server

LDAP / Azure AD Integration

SSO / MFA Configuration

Job description

Job Summary

We are looking for an experienced ServiceNow Platform & Access Management Administrator to manage day-to-day ServiceNow platform administration, user access governance, platform operations, security compliance, and production support.

The ideal candidate will have strong hands-on experience with ServiceNow Administration, User & Role Management, ACLs, RBAC, Access Governance, Platform Operations, and Instance Management in an enterprise-scale environment.

Key Responsibilities ServiceNow Platform Administration

• Manage day-to-day ServiceNow platform administration and configuration.
• Configure and maintain users, groups, roles, ACLs, and delegated administration.
• Manage system properties, update sets, plugins, scheduled jobs, and platform configurations.
• Support ServiceNow upgrades, patches, and maintenance activities.
• Administer Service Catalog and related platform components.

Access Management & Governance

• Manage user provisioning, de-provisioning, and access requests.
• Configure and maintain role-based access controls (RBAC).
• Perform periodic role and access reviews.
• Conduct access certification and support audit requirements.
• Ensure Segregation of Duties (SoD) and security governance requirements are followed.
• Coordinate with IAM and security teams for access-related activities.

Platform Operations

• Monitor ServiceNow platform health, availability, and performance.
• Support Incident, Problem, and Change Management processes.
• Troubleshoot platform issues and coordinate resolution with relevant teams.
• Support platform integrations and MID Server administration.
• Coordinate planned maintenance and operational activities.

Governance & Compliance

• Support SOX, internal audits, security assessments and compliance reviews.
• Maintain operational documentation, SOPs, and platform procedures.
• Identify security and compliance gaps and support remediation activities.
• Ensure platform administration follows enterprise security and governance standards.

Stakeholder Management

• Collaborate with business users, developers, architects, infrastructure, IAM, and security teams.
• Support user onboarding and access requests.
• Provide technical support and guidance for ServiceNow platform-related issues.

Mandatory Skills ServiceNow

• ServiceNow Administration
• User & Role Management
• ACL Configuration
• Update Sets
• Scheduled Jobs
• Instance Management
• Service Catalog Administration
• Basic understanding of Flow Designer

Operations

• Incident Management
• Change Management
• Problem Management
• Platform Monitoring
• Access Governance

Security

• RBAC
• Segregation of Duties (SoD)
• Identity Management Concepts
• Audit & Compliance

Preferred Skills

• ServiceNow ITSM
• ITOM Foundation
• IntegrationHub
• MID Server Administration
• LDAP / Azure AD Integration
• SSO / MFA Configuration

Certifications

Mandatory:

• ServiceNow Certified System Administrator (CSA)

Preferred:

• CIS - ITSM
• ITIL Foundation

Candidate Profile

The ideal candidate should have strong hands-on ServiceNow Administration and Access Management experience, with the ability to independently manage platform operations, troubleshoot production issues, support audits, and implement secure access governance within an enterprise ServiceNow environment.