Servicenow Administrator

Equipe Container Services; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is seeking a ServiceNow Administrator in Pune to oversee day-to-day administration, maintenance, and continuous improvement of the ServiceNow platform. You will design workflows, configure core modules, and ensure ITIL-aligned processes.

The ideal candidate has 4+ years of ServiceNow experience and a strong grasp of ITIL, ITSM, and integration with external systems. CSA certification is preferred; the company offers competitive pay and benefits.

Qualifications

• Bachelor’s degree in IT or related field preferred.
• 4+ years of ServiceNow administration experience.
• Knowledge of ITIL processes and best practices.

Responsibilities

• Administer and maintain the ServiceNow platform for day-to-day operations.
• Configure and customize ITSM, CSM, ITOM, CMDB, and SPM modules.
• Manage Service Catalog including offerings, workflows and SLAs.
• Manage users, groups, roles, and ACLs with least privilege access.
• Monitor performance, logs, and scheduled jobs; use dashboards and analytics.
• Perform upgrades, patches, and cloning; validate with ATF.
• Audit licensing and entitlements for compliance.
• Import/export data via import sets and transform maps.
• Support integrations with SuccessFactors and M365 using APIs and MID servers.

Skills

JavaScript

HTML

CSS

XML

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Job description

Ro Job Description ServiceNow Administrator, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us

Summary / Objective

The ServiceNow Administrator is responsible for the day-to-day administration, maintenance, and continual improvement of the ServiceNow platform. This role configures core applications, designs automated workflows, and ensures alignment with ITIL best practices and organizational goals.

Platform Configuration & Development

• Configure and customize ServiceNow modules such as ITSM, CSM, ITOM, CMDB, and SPM.
• Manage Service Catalog including service offerings, workflows, and SLAs.

Administration & System Health

• Manage users, groups, roles, and ACLs ensuring least privileged access.
• Monitor platform performance, logs, and scheduled jobs using dashboards and analytics.
• Execute platform upgrades, patches, and cloning; validate using ATF.
• Audit licensing and entitlements for compliance.

Integrations & Data Management

• Import/export data using import sets and transform maps.
• Support integrations with systems like SuccessFactors and M365 using APIs and MID servers.

Qualifications

• Bachelor’s degree in IT or related field preferred.
• 4+ years of ServiceNow administration experience.

Technical Skills

• Proficiency in JavaScript, HTML, CSS, and XML.

Process Knowledge

• Strong understanding of ITIL and ITSM processes (Incident, Problem, Change, Request).

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).