ServiceNow Manager

The Glove; Hyderabad, Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

The Glove in Hyderabad, India, seeks an experienced ServiceNow Manager to lead and optimize ServiceNow implementations, align technology with business goals, and drive continuous improvements.

You will oversee projects, collaborate with cross-functional teams, ensure platform reliability and security, and mentor the tech group toward innovative solutions.

Qualifications

• Minimum 9 years of experience in a relevant field, with at least 3 years in a managerial role.
• Proven expertise in ServiceNow for at least 5 years.
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication and leadership skills to guide teams and liaise with stakeholders.
• Proactive approach to identifying and implementing process improvements and technological advancements.

Responsibilities

• Lead and manage ServiceNow projects from initiation through implementation.
• Collaborate with cross-functional teams to translate business needs into ServiceNow solutions.
• Oversee configuration, customization, and maintenance of the ServiceNow platform.
• Ensure compliance with industry standards while managing risk and security within the ServiceNow environment.
• Provide strategic guidance and leadership to the tech team.
• Monitor ServiceNow performance metrics and implement enhancements to optimize system functionality.

Skills

ServiceNow

Leadership

Project management

Communication

Problem solving

Risk management

Tools

ServiceNow Platform

Job description

About the Role:

We are seeking a dedicated and experienced ServiceNow Manager to join our tech team. This permanent position offers a unique opportunity to lead and manage ServiceNow implementations, ensuring seamless integration and optimization of services. The ideal candidate will have a strong background in ServiceNow, coupled with a strategic mindset to drive technological advancements that align with our organizational goals.

Key Responsibilities:

• Lead and manage ServiceNow projects from initiation through implementation, ensuring timely delivery and adherence to quality standards.
• Collaborate with cross-functional teams to understand and address business needs, translating them into effective ServiceNow solutions.
• Oversee the configuration, customization, and maintenance of the ServiceNow platform to meet organizational objectives.
• Ensure compliance with industry standards and best practices while managing risk and security within the ServiceNow environment.
• Provide strategic guidance and leadership to the tech team, fostering a culture of innovation and continuous improvement.
• Monitor ServiceNow performance metrics and implement enhancements to optimize system functionality.

Requirements:

• Minimum of 9 years of experience in a relevant field, with at least 3 years in a managerial role.
• Proven expertise in ServiceNow, at least 5 years, with a strong understanding of its capabilities and functionalities.
• Excellent problem-solving skills, with the ability to manage multiple projects simultaneously.
• Strong communication and leadership skills to effectively guide teams and liaise with stakeholders.
• A proactive approach to identifying and implementing process improvements and technological advancements.

Preferred Qualifications:

• Relevant certifications in ServiceNow or related technologies.
• Experience working within a global professional services environment.

Location:

Hyderabad, Telangana, India