ServiceNow Functional Consultant

Techversantinfotech; Ernakulam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Techversantinfotech is seeking a qualified professional in Ernakulam, Kerala, to lead requirement gathering and provide functional support for ServiceNow implementations.

The ideal candidate will have strong ITIL knowledge and assist in writing BRDs and user stories. Excellent communication skills and a proactive approach in stakeholder management are essential.

Qualifications

• Proficient in gathering requirements and defining process flows.
• Ability to write BRDs, user stories, and acceptance criteria.
• Experience in solution validation and UAT execution.

Responsibilities

• Conduct workshops to gather requirements.
• Support solution validation and UAT execution.
• Align design with ITIL and organizational workflows.

Skills

Strong ITSM/ITIL functional knowledge

Experience in Incident, Problem, Change, CMDB, Request Management

Familiarity with Service Portal and dashboards

Excellent stakeholder management

Strong communication and documentation capabilities

Education

CSA / CIS certification

ITIL V3/V4 certification

Job description

What’s important to us:

We are looking for a person responsible for requirement gathering, process consulting, and providing functional solution support for ServiceNow implementations.

Key Responsibilities

• Conduct workshops to gather requirements and define process flows
• Write BRDs, user stories, and acceptance criteria
• Support solution validation and UAT execution
• Align design with ITIL and organizational workflows
• Maintain documentation for processes and platform usage
• Collaborate closely with technical teams and business SMEs

Required Skills

• Strong ITSM/ITIL functional knowledge
• Experience in Incident, Problem, Change, CMDB, Request Management
• Familiarity with Service Portal and dashboards

Preferred Certifications

• CSA / CIS – Preferred
• ITIL V3/V4 – Advantage

Soft Skills

• Excellent stakeholder management
• Strong communication and documentation capabilities