ServiceNow ITSM / Application Support Engineer

Vrinda International; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Vrinda International in Bengaluru is seeking an experienced ServiceNow ITSM engineer with 6-8 years of hands-on application support, incident management, and service request fulfillment. The role focuses on maintaining service reliability and delivering timely incident resolutions.

You will monitor applications, collaborate with stakeholders, and document solutions while driving AI-driven process improvements using GenAI and prompt engineering to optimize workflows.

Qualifications

• 6-8 years of experience in ServiceNow ITSM and application support.
• Experience in incident management and service request fulfillment.
• AI mindset with exposure to GenAI/Agentic AI and prompt engineering.

Responsibilities

• Provide application support and resolve incidents/issues.
• Work on ServiceNow ITSM, incident management and service request fulfillment.
• Monitor applications and contribute to system reliability.
• Collaborate with stakeholders and provide timely issue updates.
• Document solutions and contribute to support best practices.
• Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
• Participate in team discussions and independently handle complex issues.

Skills

Incident Management

ServiceNow ITSM

Analytical thinking

Communication skills

Education

15 years of education

Job description

Job Description

ServiceNow ITSM / Application Support Engineer

Experience: 6-8 Years

Work Mode: Full-Time

Role Overview:

We are looking for an experienced ServiceNow ITSM professional with strong application support expertise and an AI-first mindset. The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.

Key Responsibilities:

• Provide application support and resolve incidents/issues.
• Work on ServiceNow ITSM, incident management and service request fulfillment.
• Monitor applications and contribute to system reliability.
• Collaborate with stakeholders and provide timely issue updates.
• Document solutions and contribute to support best practices.
• Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
• Participate in team discussions and independently handle complex issues.

Required Skills:

• Incident Management & Service Request Fulfillment
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management

Education: 15 years full-time education required