Application Support Engineer

Accenture India Private Limited; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Accenture India Private Limited in Pune seeks an AI Native Software Engineer Project Role to design and ship production-ready software, embedding AI as a core part of the engineering lifecycle and applying AI-native practices for reliable, compliant delivery.

The role emphasizes ServiceNow ITSM expertise, cross-team collaboration, and expanding AI-driven enterprise solutions within a fast-paced project environment.

Qualifications

• Must have 7.5 year(s) of experience.
• Educational Qualification: 15 years full time education.
• Proficient in ServiceNow ITSM and incident management.

Responsibilities

• Lead AI-driven solution design and delivery using GenAI and Agentic AI for enterprise workflows.
• Perform independently and become a Subject Matter Expert (SME).
• Participate actively in team discussions and contribute solutions to problems.
• Develop and implement best practices for application support.
• Communicate with stakeholders to understand needs and provide updates on resolution status.
• Collaborate with cross-functional teams to troubleshoot incidents and improve reliability.

Skills

ServiceNow IT Service Management

Education

15 years education

Job description

AI Native Software Engineer Project Role

AI Native Software Engineer Project Role Description : Build and ship production-ready software using AI as a core part of the engineering lifecycle. Apply AI-native practices to develop and validate solutions, maintain quality and compliance, and continuously improve how software is built and operated.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications you support. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement.

AI POWERED TECH TALENT

Roles & Responsibilities

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.

Professional & Technical Skills

• Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks.
• Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.

Must To Have Skills

• Proficiency in ServiceNow IT Service Management.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Familiarity with ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Additional Information

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• A 15 years full time education is required.