ServiceNow ITOM Engineer

Infosys; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Infosys is seeking a delivery-oriented professional to interface with clients for quality assurance and issue resolution. You will understand requirements, review designs, validate architecture, and ensure high service levels in the cloud infrastructure domain.

The role emphasizes participation in project estimation, risk planning, and guiding teams to develop high-quality code while adhering to organizational guidelines.

Qualifications

• Bachelor of Engineering / BTech / BCA or higher in related field
• Strong foundation in software engineering concepts
• Knowledge of software quality assurance principles preferred
• Understanding of agile methodologies and SDLC
• Analytical abilities with good communication skills

Responsibilities

• Interface with client for QA, issue resolution and high customer satisfaction
• Understand requirements and participate in solution design and estimation
• Review designs, validate architecture and ensure high-quality deliverables
• Lead teams toward optimized code and knowledge management
• Demonstrate SOLID design principles and modern tech trends

Education

Bachelor of Engineering

BTech

BCA

MTech

MCA

Tools

Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM

Job description

Educational Requirements

• Bachelor of Engineering
• BTech
• BCA
• MTech
• MCA

Service Line Cloud Infrastructure Services

Responsibilities

A day in the life of an Infoscion: As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution, and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Additional Responsibilities

• Knowledge of more than one technology
• Basics of Architecture and Design fundamentals
• Knowledge of Testing tools
• Knowledge of agile methodologies
• Understanding of Project life cycle activities on development and maintenance projects
• Understanding of one or more Estimation methodologies
• Knowledge of Quality processes
• Basics of business domain to understand the business requirements
• Analytical abilities
• Strong Technical Skills
• Good communication skills
• Good understanding of the technology and domain
• Ability to demonstrate a sound understanding of software quality assurance principles
• SOLID design principles and modelling methods
• Awareness of latest technologies and trends
• Excellent problem solving, analytical and debugging skills

Technical and Professional Requirements

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Preferred Skills

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM