ServiceNow IT Catalog Architect

PepsiCo; Hyderabad; On-site; INR 3,000,000 - 4,000,000; Full time

Job summary

PepsiCo seeks a Lead ServiceNow IT Catalog Architect with 12-14 years of ServiceNow experience to lead standardization, modernization, and AI-enabled evolution of IT service delivery through ServiceNow Catalogs.

You will partner with IT Service Owners to assess services, define taxonomy, design Flow Designer workflows, enable AI-assisted forms, and ensure enterprise catalog standards. SAP catalog items, automated fulfillment, and end-to-end requests will be guided to shape modern IT delivery.

Qualifications

• 12-14 years of ServiceNow experience with architecture, catalog, and automation.
• Experience onboarding IT services into standardized catalog offerings.
• Proven track record in service standardization and automation improvements.

Responsibilities

• Partner with IT Service Owners to standardize catalogs and enable automation and AI.
• Transition IT service areas into standardized ServiceNow catalog offerings.
• Contribute to future-state service delivery models with self-service, workflows, and AI.
• Define SAP-like catalog taxonomy and onboarding into enterprise catalog.
• Design Flow Designer workflows and fulfillment automation for catalog items.
• Decide integration with backend SAP systems for end-to-end requests.
• Identify where Now Assist and AI Search apply within SAP catalog experiences.
• Ensure SAP catalog items align with enterprise standards.
• Prioritize catalog-enabled SAP services based on volume and impact.

Skills

ServiceNow

Service Catalog

Workflow automation

Platform design

IT service delivery

Job description

Overview

We are seeking a highly experienced Lead ServiceNow IT Catalog Architect with 12-14 years of ServiceNow experience to lead the standardization, modernization, and AI-enabled evolution of IT service delivery through ServiceNow Catalogs.

Responsibilities

• Partner with IT Service Owners to assess services and identify opportunities for catalog standardization, automation, and AI enablement.
• working on key deliverables and milestones to transition IT service areas into standardized ServiceNow catalog offerings.
• Being a IT Catalogs product team member, bring the thoughts for future-state service delivery models leveraging self-service, workflow automation, conversational experiences, and AI capabilities.
• Catalog taxonomy & structure: defining how SAP services/products are structured and categorized as they're onboarded into the enterprise catalog.
• Automation design: designing the Flow Designer workflows and fulfillment automation for SAP catalog items — order guides, AI-assisted form completion, and automated fulfillment paths.
• Integration architecture: deciding how the ServiceNow catalog integrates with SAP backend systems (e.g., SolMan, SAP fulfillment systems) to execute requests end-to-end.
• AI capability implementation: determining where Now Assist and AI Search get applied within the SAP catalog experience, and how conversational workflows are designed for SAP-specific requests.
• Standards conformance: ensuring SAP catalog items are built consistent with the enterprise catalog standards already set by the IT Catalog Lead, while making SAP-specific technical calls within that framework.
• Sequencing: prioritizing which SAP services get catalog-enabled and automated first, based on volume and business impact.

Qualifications

• 12-14 years of ServiceNow experience with strong expertise in architecture, Service Catalog, workflow automation, and platform design.
• Proven experience onboarding IT service domains into standardized catalog offerings.
• Demonstrated success driving service standardization, automation, and service delivery improvements across multiple IT functions.
• Experience working directly with Service Owners to assess, redesign, and optimize service delivery models.