ServiceNow HRSD

Tekskills; Bengaluru; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

Tekskills in Bengaluru/Bangalore offers an exciting ServiceNow HRSD BA role in a hybrid setting. You will work on HRSD solutions including HR Service Portal, Knowledge Base, and Case Management, collaborating with stakeholders to gather requirements and tailor the SN HRSD design to business needs.

You will lead design options, support the development team during sprints, and promote fit-to-standard approaches while sharing SN design best practices and driving new feature work.

Qualifications

• 4+ years of experience as SN HRSD BA.
• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD.
• Ability to lead analysis, design work to provide solutions to business problems.
• Ability to present the SN HRSD solution to stakeholders and gather requirements.
• Ability to validate requirements and promote fit-to-standard.

Responsibilities

• Lead analysis and design to provide SN HRSD solutions.
• Present SN HRSD solutions to business stakeholders and gather requirements.
• Validate requirements and promote fit-to-standard approach.
• Break down HRSD requirements into workable SN designs for the team.
• Support design options and assist the dev team during sprints.
• Collaborate with SN support and QA on gaps, defects, tickets, and enhancements.
• Share SN design best practices and lead new feature design.

Skills

SN platform architecture

HRSD expertise

HR Service Portal

Knowledge base

HR Case management

Virtual Agent

Integration Hub

Data model

Test Automation framework

Reporting

Tools

ServiceNow

Integration Hub

Now Mobile App

Job description

Job Title: ServiceNow HRSD

Location: Bangalore (Hybrid)

• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
• At least 4+ years of experience as SN HRSD BA
• SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
• Ability to lead analysis, design work to provide solutions to business problems
• Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
• Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach
• Work with business stakeholders to break down HRSD business requirements into workable SN solution design
• Support all team members with design options in service now HRSD for various topics
• Support dev team during the sprint to solve any design problem
• Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
• Share SN design related best practices
• Lead any design work related to new SN features and capability