ServiceNow Developer (SAM Pro & Performance Analytics)

InfoBeans Technologies Europe GmbH; Indore District, Pune District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

InfoBeans Technologies Europe GmbH is seeking an experienced ServiceNow Developer specializing in SAM Pro, IT Asset Management, and Performance Analytics. The role focuses on implementing, configuring, and optimizing SAM Pro capabilities, managing software licenses, and delivering dashboards and reports to support data-driven decisions.

The candidate should have hands-on ServiceNow development experience, strong analytical skills, and the ability to work with stakeholders across IT and

Formación

• 3+ years of IT experience with hands-on ServiceNow development.
• Proven implementation of ServiceNow SAM Pro.
• Strong knowledge of ITAM processes and software asset lifecycle.
• Hands-on Experience building Performance Analytics dashboards and reports.
• Experience integrating ServiceNow with enterprise applications via REST/SOAP APIs.

Responsabilidades

• Design, develop, configure, and support SAM Pro solutions.
• Configure ITAM processes to improve software lifecycle management.
• Manage entitlements, license reconciliation, and compliance reporting.
• Develop Performance Analytics dashboards, KPIs, and executive reporting.
• Build and customize ServiceNow reports and data visualizations.
• Implement workflows, Flow Designer, Business Rules, and UI policies.
• Collaborate with Asset Managers, Vendors, Procurement, and stakeholders.
• Support platform upgrades, enhancements, and continuous improvement.

Conocimientos

ServiceNow Dev

SAM Pro

ITAM

Performance Analytics

REST/SOAP APIs

Agile/Scrum

Stakeholder mgmt

Data governance

Herramientas

CMDB

Discovery

IntegrationHub

Descripción del empleo

ServiceNow Developer (SAM Pro & Performance Analytics)

ServiceNow CSA ServiceNow Performance Analytics Reporting

Location Indore CITP / Pune - Baner / Pune - Viman Nagar

Department ServiceNow.

Experience 3+ years

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in Software Asset Management Professional (SAM Pro), IT Asset Management (ITAM), Performance Analytics, and ServiceNow Reporting. The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow SAM Pro capabilities to help organizations manage software assets, ensure license compliance, optimize software spend, and deliver actionable insights through dashboards and analytics.

The role requires a hands-on ServiceNow developer with strong technical skills, analytical thinking, and the ability to collaborate with business stakeholders to deliver scalable and efficient IT Asset Management solutions.

What will your role look like?

• Design, develop, configure, and support ServiceNow Software Asset Management Professional (SAM Pro) solutions.
• Configure and optimize IT Asset Management (ITAM) processes to improve software lifecycle management and operational efficiency.
• Manage software entitlements, software models, reclamation rules, normalization, and license compliance within ServiceNow SAM Pro.
• Develop and maintain Performance Analytics dashboards, scorecards, KPIs, and reports to provide actionable business insights.
• Build and customize ServiceNow reports, dashboards, and data visualizations for business and executive stakeholders.
• Configure workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions to support SAM and ITAM processes.
• Monitor software license usage and identify optimization opportunities to reduce software costs and improve compliance.
• Ensure data quality, reconciliation, and governance across software and asset repositories.
• Collaborate with Asset Managers, Software Vendors, Procurement teams, and Business stakeholders to gather requirements and deliver effective solutions.
• Support platform upgrades, enhancements, defect resolution, and continuous improvement initiatives.
• Develop integrations with enterprise applications using REST APIs, SOAP APIs, and IntegrationHub where required.
• Follow ServiceNow development standards, governance policies, and platform best practices.

Why will you love this role?

• Work on enterprise-scale Software Asset Management and IT Asset Management transformation initiatives.
• Help organizations optimize software investments and improve license compliance.
• Build advanced analytics, dashboards, and KPIs that enable data-driven decision-making.
• Collaborate with experienced architects, asset managers, and global technology teams.
• Gain exposure to enterprise IT governance, automation, and ServiceNow best practices.
• Enjoy continuous learning opportunities, ServiceNow certifications, and career growth.

We would like you to bring along

• 4–8 years of overall IT experience with strong hands-on ServiceNow development expertise.
• Proven implementation experience in ServiceNow Software Asset Management Professional (SAM Pro).
• Strong understanding of IT Asset Management (ITAM) processes and software asset lifecycle management.
• Hands-on experience developing Performance Analytics dashboards, KPIs, scorecards, and executive reporting.
• Experience creating ServiceNow reports, dashboards, and data visualizations.
• Experience configuring software normalization, license reconciliation, reclamation, software models, and compliance reporting.
• Knowledge of ServiceNow platform architecture, development best practices, and security standards.
• Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)

Good-to-have skills

• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Experience with Hardware Asset Management (HAM) and broader IT Asset Management capabilities.
• Knowledge of ServiceNow Performance Analytics, Reporting, and Dashboard best practices.
• Experience with CMDB, CSDM, Discovery, and ITSM integrations.
• Exposure to Now Assist, AI-powered analytics, and intelligent reporting capabilities.
• Experience integrating ServiceNow with software discovery, procurement, ERP, and licensing tools.
• ITIL Foundation or other IT Asset Management certifications are an added advantage.