ServiceNow ITAM Developer – SAM Pro & HAM Pro

TriluxTech; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TriluxTech is seeking a hands-on ServiceNow ITAM Developer with deep expertise in HAM Pro and SAM Pro. The role focuses on configuring, customizing, and integrating HAM/SAM capabilities beyond pure ITAM processes, delivering asset lifecycle workflows, CMDB integration, and automated playbooks.

The candidate will design and implement asset models, licenses, entitlements, and reconciliations, while building scalable workflows and reporting to optimize software and hardware asset management.

Qualifications

• 5+ years of ServiceNow development experience.
• Hands-on with HAM Pro and SAM Pro.
• Experience with HAM/SAM customization and integration.
• Proficient in Flow Designer and IntegrationHub.
• Experience with REST/SOAP integrations and APIs.

Responsibilities

• Configure, customize, and maintain HAM Pro and SAM Pro.
• Develop HAM/SAM Workspace functionality.
• Manage asset/software lifecycle workflows and playbooks.
• Configure models, normalization rules, entitlements, catalogs, and contracts.
• Implement integrations and automation using REST/SOAP, IntegrationHub, MID Server.
• Ensure CMDB/Discovery data quality and asset-to-CI reconciliation.

Skills

SAM Pro

HAM Pro

ServiceNow

Glide APIs

Business Rules

Script Includes

Client Scripts

UI Actions

ACLs

Scheduled Jobs

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

CMDB

Discovery

HAM Workspace

SAM Workspace

Tools

MID Server

Job description

Job Title: ServiceNow ITAM Developer – SAM Pro & HAM Pro

Work timings : 2:30 PM to 11:30 PM IST

Must have skills:

• Customization and implementation experience of SAM PRO and HAM PRO, this is not a functional role.
• 5+ years of ServiceNow development experience.
• Strong hands-on experience with both ServiceNow HAM Pro and SAM Pro.
• Strong experience with HAM7890-[ Workspace and SAM Workspace.
• Proven experience in ServiceNow customization and configuration, not only functional ITAM operations.
• Strong ServiceNow scripting experience using:
• Glide APIs
• Business Rules
• Script Includes
• Client Scripts
• UI Actions
• ACLs
• Scheduled Jobs
• Strong experience with Flow Designer and IntegrationHub.
• Experience developing REST/SOAP integrations and APIs.

Position Overview

We are looking for a hands-on ServiceNow ITAM Developer with strong technical experience in both Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

The ideal candidate should have experience configuring, customizing, developing, integrating, and supporting ServiceNow HAM Pro and SAM Pro, rather than working only in a functional or process-oriented ITAM role.

The candidate will be responsible for developing and optimizing IT Asset Management solutions, including asset lifecycle workflows, model normalization, software licensing, entitlement management, CMDB/Discovery integrations, automation, reporting, and custom ServiceNow configurations.

Key Responsibilities

• Configure, customize, and maintain ServiceNow HAM Pro and SAM Pro based on business and technical requirements.
• Develop and customize HAM Workspace and SAM Workspace functionality.
• Configure asset and software lifecycle processes, workflows, approvals, tasks, and playbooks.
• Configure and maintain hardware/software models, normalization rules, asset records, entitlements, contracts, and catalogs.
• Customize out-of-box functionality where required while following ServiceNow development best practices.
• Troubleshoot and resolve technical issues across HAM Pro, SAM Pro, CMDB, and related ServiceNow modules.

2. Hardware Asset Management – HAM Pro

Configure and support the complete hardware asset lifecycle:

• Configure hardware models, model categories, asset classes, lifecycle stages, and asset states.
• Configure HAM workflows, lifecycle events, playbooks, approvals, and fulfillment processes.
• Perform hardware model normalization and maintain accurate hardware inventory.
• Support asset-CI relationships and synchronization between HAM Pro, CMDB, and Discovery.
• Identify and resolve duplicate, missing, or inconsistent asset and CI records.
• Develop automation for asset assignment, reclamation, retirement, and lifecycle activities.

3. Software Asset Management – SAM Pro

• Configure and maintain ServiceNow SAM Pro functionality.
• Configure software models, publisher models, entitlements, license metrics, license compliance, and reconciliation.
• Configure and maintain software normalization and reconciliation processes.
• Support publisher packs such as Microsoft, Oracle, Adobe, IBM, and other major software publishers.
• Configure license compliance and reclamation processes.
• Develop automation for software lifecycle, entitlement management, reclamation, and renewal workflows.
• Support complex licensing models including perpetual, subscription, SaaS, enterprise agreements, and consumption-based licensing.
• Support license optimization, true-up forecasting, and compliance reporting.

4. ServiceNow Development & Customization

• Build and customize workflows using Flow Designer and other ServiceNow automation capabilities.
• Develop custom integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
• Configure catalog items, record producers, notifications, approvals, and fulfillment workflows.
• Create reusable scripts and components following ServiceNow development standards.
• Perform debugging, code reviews, performance optimization, and root-cause analysis.
• Minimize unnecessary customizations and use ServiceNow out-of-box functionality wherever appropriate.

5. CMDB, Discovery & Data Reconciliation

• Integrate and maintain relationships between HAM, SAM, CMDB, and Discovery.
• Troubleshoot asset-to-CI synchronization and reconciliation issues.
• Configure Discovery data mapping and identify data-quality issues affecting ITAM processes.
• Develop solutions for duplicate, missing, or inaccurate asset/CI records.
• Support reconciliation and data hygiene processes across ITAM and CMDB.
• Ensure accurate software and hardware inventory data across integrated sources.

6. Integrations & Automation

• Develop and maintain integrations between ServiceNow ITAM and external systems such as:
• SCCM/MECM
• Discovery
• Procurement systems
• Contract management systems
• Software/license management platforms
• Use REST APIs, IntegrationHub, MID Server, Import Sets, Transform Maps, and Scheduled Jobs for data integration and automation.
• Automate repetitive ITAM activities and improve operational efficiency.
• Develop reports, dashboards, and KPIs for HAM and SAM operations.
• Create reporting around:
• Software compliance
• Cost savings
• True-up forecasting
• Utilize Performance Analytics where required.

8. ITAM Governance & Collaboration

• Work closely with ITAM, SAM, HAM, CMDB, Discovery, Procurement, Security, Infrastructure, and ServiceNow Platform teams.
• Translate business requirements into technical ServiceNow solutions.
• Document technical configurations, customizations, integrations, and operational procedures.
• Participate in testing, deployment, upgrades, and production support.
• Ensure solutions align with ITIL, CSDM, ServiceNow ITAM best practices, and organizational development standards.